Tech Support Executive

Location: Bangalore

Experience: 0-2 years in customer support, operations, or client coordination

Role Overview

Key Responsibilities

• Client Relationship Management: Build strong, trust-based relationships with clients through regular communication, attentive support, and a focus on understanding their unique requirements.
• Proactive Problem Solving: Act as the primary point of contact for client queries, concerns, and escalations—resolving issues quickly and ensuring complete client satisfaction at every stage.
• Exceptional Customer Service: Deliver a seamless and positive client experience by anticipating needs, providing timely updates, and going the extra mile to exceed expectations.
• Order Management: Coordinate end-to-end order processing—from PO receipt to delivery—by collaborating with internal teams and ensuring client requirements are met.
• Data & Documentation: Maintain accurate records of orders, delivery schedules, and job status; ensure all documentation is complete and updated.
• Escalation Handling: Resolve operational issues quickly, coordinating with sales, production, and logistics to ensure prompt closure.
• Reporting & Follow-Up: Generate daily/weekly reports on order status, pending deliveries, and collections using Excel and other tools.
• Quality Control: Monitor order execution quality and flag potential concerns for early intervention.
• Feedback Loop: Capture client feedback, support post-delivery requirements, and work with teams to drive continuous improvement.
  

Must-Have Skills & Qualities

• Strong communication skills (verbal & written), with a customer-first mindset
• Excellent problem-solving and conflict-resolution skills
• High attention to detail, process-oriented, and well-organized
• Ability to manage multiple priorities and work effectively under pressure
• Strong Microsoft Office skills (especially Excel): Ability to manage large data sets, create trackers, reports, and pivot tables efficiently.
• Self-driven, dependable, and proactive in following through on tasks
• Collaborative team player, able to coordinate across functions
• Strong organizational and multitasking skills
• Proactive problem solver who can work independently and as part of a team
  

Good-to-Have

• Working knowledge of CorelDRAW and/or Photoshop (for handling design files, making simple edits, or communicating with design/production teams)
• Formal education in printing technology (e.g., Manipal University, Anna University, etc.)
• Experience in printing, merchandise, gifting, or B2B services industry