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Zipee
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Tech Support Executive

Tech Support Executive

1 - 4 years

|

3 - 6 Lacs

Posted:1 week ago| Platform:

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Skills Required

basic operational support technical support executive debugging e-commerce oracle wms technical support sql logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Zippee:

Zippee is India s #1 Quick Commerce Logistics for consumer brands.
Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.
We re backed by VCs & founders of Indias biggest unicorns like Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), Prashant Pitti (easemytrip).

Job Responsibilities:

Serve as the first line of tech support for internal teams and brand customers.
Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.
Liaise with SaaS providers for escalations, configuration, and performance issues.
Maintain issue logs and work with tech/product teams to drive long-term fixes.
Support brand onboarding and ensure smooth WMS integration.
Train users on key workflows and basic troubleshooting.

Requirements:

1-4 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
Strong problem-solving ability and clear communication skills.
Comfortable working in a fast-paced, startup environment.

Bonus:

Familiarity with APIs, debugging, or basic SQL.

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