Tech Support Executive

Tech Support Executive - Job description – Chitchat -Join our support team and be the bridge between technology and customers-  Location: JP Nagar Phase 1, Bengaluru  Job Type: Full-time, Work in Office  Website: https://chitchaat.biz/ Chitchat is a multichannel messaging engagement platform that helps businesses connect with their customers across SMS, WhatsApp, Email, Voice, RCS, and more. With automation, analytics, and seamless API integrations, we’re redefining how brands communicate at scale.  You as a Tech Support Associate who will be the first line of contact for our customers. You’ll handle queries, troubleshoot platform issues, and assist clients in effectively using Chitchaat’s messaging and API-driven solutions. This role is ideal for freshers or those with up to 1 year of experience who are eager to grow in customer support and product troubleshooting.  You will be Responsible for:  Provide technical support via email, chat, and calls for customers using Chitchaat’s platform. Assist in resolving issues related to APIs, messaging delivery, campaign setup, and dashboards. Collaborate with internal teams (engineering, product, and operations) to escalate and resolve complex issues. Document recurring issues and contribute to knowledge base / FAQs. Guide customers through basic troubleshooting steps and best practices. Ensure timely follow-ups and high customer satisfaction. Must Have:  Strong communication and problem-solving skills. Basic knowledge of APIs, web applications, or SaaS platforms (preferred, not mandatory). Ability to understand technical concepts and explain them simply to non-technical users. Familiarity with ticketing tools is a plus. A proactive and customer-first attitude. Qualifications:  Graduate in Computer Science, IT, Engineering, or related field (preferred). Fresher or up to 1 year of experience in technical/customer support. Internship/experience in a SaaS or communication platform is a bonus. Why Join Us?  Be part of a fast-growing messaging SaaS platform. Get exposure to customer communication, APIs, and real-world SaaS troubleshooting. Growth path into Tech Support Specialist, Customer Success Manager, or Product Analyst roles. Collaborative startup culture with learning opportunities. Take the Lead:  If you enjoy solving customer problems and want to grow in the SaaS and messaging tech space, we’d love to hear from you!