Tech Support Executive

You will be responsible for providing technical assistance and support to customers. Your key responsibilities will include:
- Responding to customer inquiries and providing technical support via phone, email, or in-person.- Diagnosing and troubleshooting technical issues related to software, hardware, or network configurations.- Guiding customers through step-by-step solutions and documenting technical issues and resolutions.- Escalating unresolved issues to the appropriate internal teams and following up to ensure timely resolution.- Assisting customers with product installation, setup, and configuration.- Providing product training and guidance to customers as needed.- Collaborating with the product development and engineering teams to convey customer feedback and improve product functionality.*Requirements:*- Proven experience as a Tech Support Executive or similar customer support role in the IT industry.- Strong knowledge of computer systems, hardware, and software applications.- Excellent problem-solving skills and ability to troubleshoot technical issues.- Ability to communicate technical information clearly to non-technical users.- Experience with remote support tools and ticketing systems.- Bachelors degree in Information Technology, Computer Science, or a related field preferred.*Benefits:*- Competitive salary and performance-based incentives.- Comprehensive benefits package including health insurance and retirement plans.- Opportunities for career growth and professional development.- A collaborative and innovative work environment.