4 Network Configurations Jobs

As a Deployment Engineer, you will be responsible for the seamless deployment and maintenance of software applications and infrastructure, ensuring quality and efficiency throughout the release lifecycle. Key Responsibilities Deployment Planning: Collaborate with development teams to plan deployment strategies and timelines. System Monitoring: Perform system monitoring and troubleshoot issues as needed. Deployment Execution: Deploy and maintain software applications and infrastructure across multiple environments. Automation: Create and maintain deployment scripts to automate the deployment process. Testing and Validation: Conduct testing and validation of deployed applications to ensure they meet quality standards. Documentation: Document deployment processes and and procedures for internal and external use. Support: Provide support to development teams in release management activities. Policy Adherence: Ensure adherence to deployment policies and procedures. Training: Deliver informal and formal training to designated customer staff. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Overview: Trellix is looking for SDETs who are self-driven and passionate to work on Endpoint Detection and Response (EDR) line of products. The team is the ultimate quality gate before shipping to Customers. Tasks range from manual and, automated testing (including automation development), non-functional (performance, stress, soak), solution, security testing and much more. Work on cutting edge technology and AI driven analysis. About the role: Peruse requirements documents thoroughly and thus design relevant test cases that cover new product functionality and the impacted areas Execute new feature and regression cases manually, as needed for a product release Identify critical issues and communicate them effectively in a timely manner Familiarity with bug tracking platforms such as JIRA, Bugzilla, etc. is helpful. Filing defects effectively, i.e., noting all the relevant details that reduces the back-and-forth, and aids quick turnaround with bug fixing is an essential trait for this job Identify cases that are automatable, and within this scope segregate cases with high ROI from low impact areas to improve testing efficiency Hands-on with automation programming languages such as Python, Java, etc. is advantageous.Execute, monitor and debug automation runs Author automation code to improve coverage across the board Willing to explore and increase understanding on Cloud/ On-prem infrastructure About you: 3-5 years of experience in a SDET role with a relevant degree in Computer Science or Information Technology is required Show ability to quickly learn a product or concept, viz., its feature set, capabilities, functionality and nitty-gritty Solid fundamentals in any programming language (preferably, Python or JAVA) and OOPS concepts. Also, hands-on with CI/CD with Jenkins or similar is a must RESTful API testing using tools such as Postman or similar is desired Familiarity and exposure to AWS and its offerings, such as, S3, EC2, EBS, EKS, IAM, etc., is required. Exposure to Docker, helm, argoCD is an added advantage Strong foundational knowledge in working on Linux based systems. This includes, setting up git repos, user management, network configurations, use of package managers, etc. Hands-on with non-functional testing, such as, performance and load, is desirable. Exposure to Locust or JMeter tools will be an added advantage Any level of proficiency with prometheus, grafana, service metrics, would be nice to have Understanding of Endpoint security concepts around Endpoint Detection and Response (EDR) would be advantageous. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement

Job Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Spanish Technical Support Specialist (L1). The ideal candidate will provide first-line technical support for Spanish-speaking customers, assisting them with resolving basic technical issues related to hardware, software, and networking. This role requires strong communication skills, problem-solving ability, and the capability to provide clear guidance to end users. Key Responsibilities: Customer Support: Provide first-level technical support to Spanish-speaking customers via phone, email, or chat. Address and resolve basic technical issues related to software, hardware, and network connectivity. Respond to customer queries in a timely and professional manner, ensuring high customer satisfaction. Issue Diagnosis & Troubleshooting: Troubleshoot and diagnose issues related to computer hardware, software applications, and network configurations. Provide step-by-step instructions and guidance to resolve technical problems, ensuring that customers are informed throughout the process. Escalation of Complex Issues: Identify and escalate unresolved or complex technical issues to the appropriate higher-level support team or technical expert. Ensure proper documentation of escalations and follow-up to track the resolution. Documentation & Knowledge Base Updates: Document customer interactions and technical resolutions in the support system for future reference and knowledge sharing. Contribute to the development and maintenance of the knowledge base by adding solutions to frequently encountered issues. Continuous Improvement: Participate in training sessions and workshops to stay up to date with the latest technologies and troubleshooting techniques. Assist in improving internal processes and procedures to enhance service efficiency and quality.

Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience