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M/S Terrain Energy Pvt Ltd
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Tech Support Executive

Tech Support Executive

M/S Terrain Energy Pvt Ltd

1 - 5 years

0 Lacs

nagpur maharashtra

Posted:3 days ago| Platform: Shine logo

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Skills Required

technical support troubleshooting collaboration ticketing tools escalation

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for providing technical support to customers through phone, email, or chat channels. Your duties will include troubleshooting and resolving customer issues related to software products and services. Additionally, you will collaborate with internal teams to identify root causes of problems and implement solutions. It will be essential for you to document customer interactions using ticketing tools like ServiceNow or similar platforms. In case of complex issues, you will escalate them to senior team members or other departments as needed. Qualifications Required: - Strong technical knowledge in software products and services - Excellent communication skills to interact with customers effectively - Ability to work collaboratively with internal teams to resolve issues - Experience with ticketing tools like ServiceNow is a plus (Note: No additional details of the company were provided in the job description),

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Tech Support Executive