Gameium LLP

Job Description – Tech Support Executive Designation: Tech Support Executive Experience: 0 to 2 Years Education Qualification: B. E, B. Tech, BCA, MCA or Any IT Graduate Location: GIFT City Gandhinagar We are hiring an enthusiastic Technical Support to provide high-quality, 24/7 technical assistance to our global gaming community. Key Requirements · Exceptional Communication: Must be able to explain complex technical issues clearly and professionally to non-technical users. · Strong Technical Knowledge: Proven ability to troubleshoot issues related to APIs (integration/connectivity) , operating systems, and network configurations. · Problem Solver: Excellent analytical skills to diagnose and resolve technical bugs, crashes, and performance issues. · Passion for Gaming: Genuine interest in the gaming industry and player experience. · Own customer-reported technical issues from ticket creation to final resolution · Communicate with clients clearly, professionally and with precision · Research, diagnose, troubleshoot and resolve system and application issues · Follow standard operating procedures for timely escalation to internal teams · Ask targeted diagnostic questions to identify root causes quickly · Provide prompt, accurate and actionable feedback to customers · Prepare accurate and timely technical reports · Document technical knowledge through notes, FAQs, and manuals · Build and maintain professional, collaborative relationships with clients Technical Skill Requirements · Working knowledge of: o Frontend technologies o Backend systems o Databases and queries o APIs and integrations · Strong understanding of ticketing systems and support workflows Candidate Profile · Minimum 0-2 years of experience in technical support · Strong verbal and written communication skills · Proven ability to demonstrate ownership, accountability, and problem-solving · Structured approach to troubleshooting and documentation · High client-orientation with a solution-focused mindset Rotational Shift Schedule (Mandatory) · Morning: 7:00 AM – 4:00 PM · Evening: 3:00 PM – 12:00 AM · Night: 11:00 PM – 8:00 AM Job Types: Full-time, Fresher Benefits: Paid time off Provident Fund Work Location: In person