Tech Support Executive

Job Description – Tech Support Executive

Designation: Tech Support Executive

Experience: 0 to 2 Years

Education Qualification: B. E, B. Tech, BCA, MCA or Any IT Graduate

Location: GIFT City Gandhinagar

We are hiring an enthusiastic Technical Support to provide high-quality, 24/7 technical assistance to our global gaming community.

Key Requirements

· Exceptional Communication: Must be able to explain complex technical issues clearly and professionally to non-technical users.

· Strong Technical Knowledge: Proven ability to troubleshoot issues related to APIs (integration/connectivity), operating systems, and network configurations.

· Problem Solver: Excellent analytical skills to diagnose and resolve technical bugs, crashes, and performance issues.

· Passion for Gaming: Genuine interest in the gaming industry and player experience.

· Own customer-reported technical issues from ticket creation to final resolution

· Communicate with clients clearly, professionally and with precision

· Research, diagnose, troubleshoot and resolve system and application issues

· Follow standard operating procedures for timely escalation to internal teams

· Ask targeted diagnostic questions to identify root causes quickly

· Provide prompt, accurate and actionable feedback to customers

· Prepare accurate and timely technical reports

· Document technical knowledge through notes, FAQs, and manuals

· Build and maintain professional, collaborative relationships with clients

Technical Skill Requirements

· Working knowledge of:

o Frontend technologies

o Backend systems

o Databases and queries

o APIs and integrations

· Strong understanding of ticketing systems and support workflows

Candidate Profile

· Minimum 0-2 years of experience in technical support

· Strong verbal and written communication skills

· Proven ability to demonstrate ownership, accountability, and problem-solving

· Structured approach to troubleshooting and documentation

· High client-orientation with a solution-focused mindset

Rotational Shift Schedule (Mandatory)

· Morning: 7:00 AM – 4:00 PM

· Evening: 3:00 PM – 12:00 AM

· Night: 11:00 PM – 8:00 AM

Job Types: Full-time, Fresher

Benefits:

• Paid time off
• Provident Fund

Work Location: In person