Tech Support Executive

Job Title: Technical Support Executive Location: Chandivali, Andheri East (Mumbai) Job Type: Full-Time About the Role: We are seeking a skilled TECHNICAL SUPPORT EXECUTIVE who combines strong technical knowledge with exceptional communication skills. The ideal candidate will be adept at handling customer escalations, managing tickets efficiently, and resolving technical issues through remote troubleshooting. Key Responsibilities: Provide application support for end-users and clients, ensuring minimal downtime. Handle technical troubleshooting remotely for reported issues. Manage and resolve tickets using industry-standard ticketing tools (e.g., Jira, ServiceNow, Zendesk). Communicate clearly and effectively with both technical and non-technical stakeholders. Handle customer escalations with professionalism and empathy. Maintain composure and deliver solutions in high-pressure situations. Document solutions, FAQs, and known issues for future reference. Required Skills : Proven experience in application support or a similar technical support role. Strong communication skills (verbal & written). Hands-on experience with ticketing tools. Ability to remain calm and resourceful under pressure. Strong remote troubleshooting skills. Experience managing customer escalations effectively. Good problem-solving skills with a structured approach to incident resolution. Preferred Qualifications: Familiarity with ITIL processes. Exposure to SaaS, cloud applications, or enterprise-level software support. Why Join Us? Work with a collaborative and skilled support team. Opportunities for growth and learning new technologies. A culture that values both technical expertise and customer empathy.  With a Competitive compensation and benefits package