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Team Leader (Customer Success and Online IT Support)

Team Leader (Customer Success and Online IT Support)

Imitr Hr Consulting Services

3 - 6 years

2 - 3 Lacs

Lucknow

Posted:4 days ago| Platform:

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Skills Required

IT Online Support Team Handling IT Support IT Skills Strong Communication Skills Problem Solving Multitasking Renewals Customer Focus Leadership Skills Presentation Skills Online Demo Client Engagement Management Skills IT Management Online Support Issue Resolution

Work Mode

Remote

Job Type

Full Time

Job Description

Lead and manage a team of Online IT Support.
Provide end-to-end technical support and ensure service delivery at the client side.Deliver real-time online support to resolve IT-related queries and issues.Ensure timely renewals of IT services.

Required Candidate profile

Collaborate with the sales team by providing technical data, usage reports and client feedback.Coordinate and assist in product demos and online presentations for potential and existing clients.

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Team Leader (Customer Success and Online IT Support)