Associate Customer Success Manager

Based in Bangalore, the Associate Customer Relationship Manager will be responsible for the client relationship, retention, price yield and, together with the Business Development Managers, growing the Book of Business (BOB). They will also be responsible for driving usage and ensuring new clients are effectively on-boarded, supported during the subscription period.

About the Role

In this opportunity as an Associate Customer Relationship Manager, you will:

• Develop book of business focusing on client engagement.
• Own renewals and ensure price yield achieved for designated accounts and prevent cancellations.
• Identify cross-sell/upsell opportunities and pass to Business Development Manager.
• On-board new clients and execute plans to drive usage and retention.
• Identify customer training needs and coordinate with Training Specialist to deliver.
• Educate customers on the product benefits over competitors.
• Depending on size of the customer develops relevant relationship to ensure optimal retention outcome.
• Accurate forecasting and reforecasting and reporting
• Account and territory planning.
• Salesforce discipline and maintenance
• Relevant product knowledge to ensure product can be renewed, cross-sell/upsell opportunity identified and to drive usage.
• Develop industry knowledge, understanding of what the client does and how they use our products and solutions.

About You

Youre a fit for the role of Associate Customer Relationship Manager, if your background includes:

• Experience in Account Management or Sales preferred.
• Bachelors degree in business, Finance/Accounting, Commerce or Law preferred.
• Strong relationship building skills and experience in establishing up to C level relationships.
• Interest in Gen AI and/or experience in presenting more complex technical concepts ideas to clients
• Ability to develop account strategy.
• Previous exposure to the Technology/SaaS or IT sector is preferred
• Strong customer orientation
• Strong communication skills in English (written & verbal).