Associate Customer Success Manager

Gokwik Commerce Solutions

3 - 6 years

5 - 9 Lacs

bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

basic manager technology infrastructure e-commerce rto

Work Mode

Work from Office

Job Type

Full Time

Job Description

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As a Customer Success Manager in the Merchant Success Team , you will be responsible to Interact & handle our Merchants/Accounts & leverage data to drive conversion improvements, provide key data-driven insights & indirectly improve GMV of Merchants, Further Customer Success Managers would be closely working with our Customer Engineering, Technology & Product Team.

What You ll Own

Act as the primary point of contact for merchants after onboarding.
Handle queries related to Shopify dashboard, policies, technical changes, and overall platform navigation.
Provide integration support, especially around 1 month after go-live.
Liaise with product and tech teams to communicate merchant feedback and resolve issues.
Assist merchants in understanding Shopify workflows, RP (Return Policies or related modules), APIs, and other tech processes.
Build and nurture strong relationships with merchant partners.
Stay up to date with policy changes and platform updates to proactively support merchants.

Who you are

Strong communication skills in English and Hindi.
Comfortable speaking with brands and merchants at all levels.
Willingness to work beyond standard hours and support over weekends if needed.
Basic technical understanding of Shopify, Java, APIs, and dashboard functionalities.
Prior experience in customer success, support, or Shopify integrations is a plus.
Based in or willing to relocate to Mumbai (preferred for collaboration).

Why GoKwik

At GoKwik, we aren t just building tools - we re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces - and we re just getting started.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Gokwik Commerce Solutions

E-commerce Solutions

Noida

Login to

Please Verify Your Phone or Email

Confirm Action

Associate Customer Success Manager