Manager - Underwriting Sales Support

• Lead and manage a team of 8-10 Underwriting Sales Support Analysts ensuring accurate and timely completion of underwriting support activities.
  
• Oversee case analysis, document review, data verification, pricing support, and proposal/document preparation for U.S. healthcare clients.
  
• Coordinate closely with U.S.-based underwriting, sales, and broker teams to support proposals and renewal processes.
  
• Monitor daily operational workflow, assign tasks, and ensure SLA adherence and performance quality.
  
• Conduct regular team training, performance reviews, coaching, and process improvement initiatives.
  
• Develop and maintain SOPs, audit checks, and quality controls to ensure process accuracy.
  
• Handle client interactions, escalations, and ensure smooth communication across stakeholders.
  
• Prepare weekly and monthly performance reports for senior leadership.

Required Skills Experience:

• 10-12 years of overall experience in US Healthcare Underwriting Support / Sales Support / Group Health Insurance Operations .
  
• Mandatory: Experience working in US Healthcare BPO (non-voice) process .
  
• Hands-on experience supporting underwriting, proposals, renewal quoting, census data analysis , and benefit plan comparison is highly preferred.
  
• Prior experience managing teams (minimum 810 members) with proven leadership abilities.
  
• Excellent communication skills (written and verbal) for client coordination and stakeholder interaction.
  
• Strong analytical skills, attention to detail, and ability to meet deadlines in a fast-paced environment.
  
• Willingness to work in Night Shift (U.S. shift) is mandatory.

Education:

• Bachelors degree in Commerce, Business Administration, Healthcare Management, or equivalent.