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Process Trainer (Process Associate)

Process Trainer (Process Associate)

Cognet

1 - 4 years

3 - 6 Lacs

Ambattur

Posted:1 month ago| Platform:

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Skills Required

BPO Process Associate Training Career development Usage Excel Process training Operations MS Office Word Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled and proactive Process Trainer with strong communication and documentation skills to join our team. The ideal candidate should be capable of conducting effective training sessions for new joiners, ensuring they are well-versed in our operational processes and standards. Key Responsibilities: Conduct onboarding and process training sessions for new hires. Create and maintain training materials, process documents, and manuals. Monitor the effectiveness of training programs and provide feedback for improvement. Collaborate with process managers and team leads to stay updated on any changes or updates in procedures. Provide ongoing support and refresher training as needed. Required Skills: Excellent verbal and written communication in English. Strong documentation and presentation skills. Ability to explain complex processes in a simple and structured manner. Prior experience in training or mentoring roles is a plus. Qualifications: 2 to 4 years of relevant experience in a process training or process associate role. Proven ability to manage and deliver training in a structured environment.

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Process Trainer (Process Associate)