4 - 9 years
3 - 6 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Manage and update customer data in the CRM system accurately and regularly. • Track customer inquiries, quotations, and follow-ups to ensure timely responses. • Support the sales team with lead assignment, pipeline tracking, and performance reports. • Maintain communication with existing clients for feedback, repeat orders, and after-sales service. • Analyze customer data to identify trends, buying patterns, and potential sales opportunities. • Prepare reports on lead conversion, sales performance, and customer satisfaction. • Coordinate with marketing to run targeted campaigns and follow-ups using CRM data. • Ensure smooth coordination between customers, sales, and operations teams. • Monitor and improve CRM processes for better efficiency and customer engagement. • Handle customer escalations professionally and ensure quick resolution.
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