Senior Customer Relations Manager

Finkraft

4 - 5 years

6 - 10 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

automation usage communication protocols client retention finance training lead json customer relationship management client onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Seamlessly onboard new clients, ensuring they understand Finkraftprocesses, reports, and portal usage.
Define clear service deliverables and communication protocols for long-term client success.
Drive initial client success by ensuring early adoption of reports and services.
Collect onboarding feedback and optimize processes for future clients.
Retention, Referrals & Billing Escalation
Build lasting relationships with clients to drive retention and encourage referrals.
Proactively engage with clients to address potential churn risks and resolve service concerns.
Manage overdue bills by coordinating with finance and ensuring smooth communication with clients.
Building & Scaling the Customer Relations Team
Recruit, build, and mentor a dynamic customer relations team that aligns with Finkraftvision.
Implement structured training programs to upskill team members in handling client communication and escalations effectively.
Establish scalable processes to ensure consistency in client interactions.
Contract Renewals & Upsell Opportunities
Own the client contract renewal process, ensuring timely discussions and seamless execution.
Identify upsell opportunities by analyzing client usage patterns and recommending relevant services.
Maintain a consultative approach to educate clients on additional value-driven solutions.
Client Meetings & Storytelling with Data
Lead effective quarterly business reviews (QBRs) and in-person client check-ins.
Use data-backed storytelling to illustrate client wins, service impacts, and financial growth.
Prepare and deliver engaging presentations to key stakeholders to reinforce Finkraftvalue.

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