Senior Customer Relations Manager

5 - 9 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Customer Relations Manager at UK Realty, you will play a crucial role in managing and enhancing customer relationships in Mumbai. Your responsibilities will include addressing customer queries, fostering long-term connections with clients, and ensuring their satisfaction. You will be the key liaison between customers and various departments, coordinating efforts to meet their needs effectively. Your day-to-day tasks will involve handling customer communications, conducting satisfaction surveys, and identifying areas for enhancing the overall customer experience. Additionally, you will lead a team, providing them with guidance, training, and mentorship to deliver exceptional service consistently. Your strong communication, negotiation, and problem-solving skills will be essential in resolving customer issues promptly and maintaining high levels of customer satisfaction. To excel in this role, you should possess excellent leadership qualities, the ability to work efficiently in a dynamic environment, and proficiency in CRM software and the MS Office Suite. A background in customer service and a bachelor's degree in Business, Management, or a related field are required. Prior experience in the real estate industry would be advantageous, but a high level of empathy and a customer-centric mindset are essential qualities for success in this position.,

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UK Realty logo
UK Realty

Real Estate

London

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