23 Training Lead Jobs

Domain Expertise in Accounts Receivable, Accounts Payable and General Ledger Accounting Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc. Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Job Location- Pune Shift Timing- US shift (WFO Only) Qualifications Graduate with experience in Finance and Accounting ( AP,AR and R2R) with training delivery experience

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc. Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Qualifications Graduate with sound domain knowledge in R2R, preferably real estate industry.

Performing routine inspections and preventive maintenance on machines. Analyze equipment failure and implement improvements. Evaluate equipment for upgrades or replacement. collaborate with production team to reduce downtime. Manage spare parts inventory. support to machine automations. develop and maintain preventive maintenance schedules. monitoring Equipment performance trends. lead training and development for technicians

Designs training & test modules based on needs Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Contact- 9311035462

Content Management & Design Project Management Manage LMS platforms, instructional design, and content development Experience with content authoring tools is a must, e.g., Articulate 360, Articulate Storyline, Adobe Captivate, Canva LMS tools/ LXP Required Candidate profile Bachelor’s degree in Instructional Design, Education Technology, Computer Science, Human Resources, or a related field. A master’s degree is a plus Solid understanding of LMS systems & administration

1. Training Strategy & Design 2. Program Delivery 3. Content Development 4. Performance Evaluation & Reporting 5. Stakeholder Collaboration Required Candidate profile Required Experience From Retail call Centre training & Service center Training Excellent communications skills

We are seeking a highly skilled and experienced category manager/program manager to drive profitability initiatives across WW teams through RBS MVR team. The candidate will be responsible for driving profitability initiatives across the organization, providing expert analysis, and developing strategies to enhance overall performance. The role will focus on identifying opportunities to reduce Cost to Serve for our vendors and Amazon. The leader will also identify business and operations leakages, work with marketplace teams to eliminate waste. 1. Conduct in-depth profitability analyses across various business units, selling partner accounts, and customer segments 2. Develop and implement profitability models and methodologies to support decision-making processes 3. Identify areas for cost reduction and revenue enhancement, proposing actionable recommendations to senior leadership 4. Collaborate with cross-functional teams to drive profitability improvement initiatives 5. Design and maintain key performance indicators (KPIs) related to profitability and efficiency 6. Lead training sessions and workshops to educate stakeholders on profitability concepts and best practices About the team The vision of the RBS MVR team is To have zero unmanaged vendors by identifying, empowering and scaling the next generation of high-impact vendors ensuring we provide customers (shoppers) with relevant selection, lowest prices and faster delivery, while driving sustainable profitability. We will achieve this by establishing tailored partnership models (leveraging people, process and tech interventions) across the vendor lifecycle, to elevate even our newest vendors to grow, while eliminating under-performance and bad actors. 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Job title: Trainer - Special Educator Location: Mumbai Reports To: Training Lead Role purpose: To play a pivotal role in Sol s ARC s training initiatives by developing training modules and delivering comprehensive sessions to government school teachers and partners. The focus will be on addressing 21 disabilities in inclusive education settings. The role requires close collaboration with the Training Lead and active contribution to training strategy, execution, and quality assurance. Key Responsibilities Design and deliver impactful training for government school teachers and partner groups. Help them understand and support students with the 21 disabilities listed under inclusive education Build strong relationships with government education officers and partner teams. Work closely with them to promote Sol s ARC s student risk screening app in schools. Co-create and improve training materials with subject experts. Use simple, innovative methods and include ideas that link education to future job opportunities for children with disabilities. Keep learning about disabilities and new trends in inclusive education. Make sure all training content is up to date and supports employment inclusion goals. Lead engaging training sessions using stories, clear communication, and interactive methods. Help teachers and others see the value of inclusion and how it prepares children for the future. Work with different teams within Sol s ARC and with partner organizations. Make sure the training connects with Sol s ARC s larger goals especially around the screening app and job-readiness. Demonstrate the use of the risk screening app during training and equip participants to apply it effectively in classrooms to identify, monitor, and support every student s needs. Take care of training operations like fixing venues, scheduling, budgeting, and planning with a strong focus on making everything inclusive, accessible, and focused on learning. Qualification: Sp. Ed / B. Ed / M. Ed Proficiency in conducting training in English and Hindi Experience: Minimum 3-5 years in inclusive education at mainstream schools and training of teachers Essential skills: Strong oral and written communication in English and Hindi (Marathi will be an added advantage) Confident public speaking and presentation skills Solid understanding of the special education sector and inclusive education practices Effective stakeholder management, especially with government and partner teams Expertise in training delivery, using inclusive and engaging methodologies Experience in data analysis, report writing, and budgeting Proficient in MS Office and strong online research abilities Essential attributes Strong reasoning and ability to engage diverse audiences Flexible in adapting content and approach for different contexts and stakeholders Collaborative, team-oriented, and supportive Self-driven with digital skills and ability to meet deadlines Humble and open to feedback Committed to disability inclusion, gender equality, diversity, and social justice Other Specification Must have a passion and charisma to train and travel across rural and urban places in India.

As a Senior Program Manager: Designing an annual strategy that includes goals, priorities, and timelines to advance progress and building a culture for the regional movement in partnership with CD and City Leadership Team. Driving the vision of excellence for Student learning and Fellow leadership for the city aligned to our Leadership Development Journey framework. Designing a robust Program Implementation Plan every Unit that includes clear goals, structures for monitoring and evaluation, Fellow Scope and sequence of training, and Program Staff support using the Fellow Curriculum and city s current reality. Coordinating suitable Fellow placements across Schools & LCs, supports with upholding school expectations to create enabling learning conditions for Students and Fellows. Coordinating the multiple facets of programmatic activity, including student leadership, training with the Regional Training Lead, coaching, and partnerships, to ensure coordinated implementation. Building and maintaining a strong culture aligned with regional strategy and organizational core values through consistent and frequent communication, holding space, and role-modeling. Working closely with the central Training and Impact Team - as well as Senior Managers from other regions - to share best practices and collectively inform a national approach towards Student, Fellow, and Staff development. Playing a key role in one of two Training Institutes and Program Manager Inductions/ Tracks through the year. As a People Manager: Building a robust pipeline of talent to lead the organization. Managing and coaching the team members to ambitious outcomes. Driving engagement, growth, and retention of team members. Engineering and overseeing a monitoring and evaluation system , coupled with strategic direction, to guide our abilities to continuously improve. As a Senior Manager at Teach For India: Contributing to the team goals and priorities beyond individual goals and priorities. Driving internal alignment and support for Teach For India s core Programs. Serving as an ambassador of Teach For India and an advocate for our work and for educational equity in our country through both internal and external communication after committing time in our classrooms to understand our work more deeply. Supporting with key organizational areas such as Recruitment, Selection, Fundraising, Volunteering, Movement Building.

Job Accountabilities Maintain and expand relationships with strategically important large customers, corporates, and other opportunities in the given geography. KAM (Fleets) is responsible for driving and achieving sales of HSD through the TC Fleet Card in the assigned territory/state. KAM is a lead generator and ensures management of key accounts and provides/develops appropriate solutions in coordination with HO to retain high-value customers by managing their needs and expectations. Product Management Will help in successful implementation of laid process at Trans-connect process at ROs and Trans-connect Centres. Will be responsible for consistently delivering of all TC value propositions/products/services (with particular emphasis to Trans-Manager features and benefits/usage) to TC customers. Will continuously assess TC loyalty program of RIL Vis a competition and provide feedback to his supervisor for retaining customers. Coordinate the involvement of channel partners, state team and HO Track in order to meet sales performance objectives and customers expectations. Analyse sales performance metrics of the territory and ensure that customer acquisition / activation are achieved with state / territory targets. Identify opportunities and weaknesses within the territory and make proposals to create value. Proactively understand, assess, clarify and validate customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Lead training of channel partners, TCA s in TC processes. Work closely to implement successful marketing campaigns that maximize Trans-Connect s visibility with fleet customers, drivers and other opinion makers at TCCs and ROs. Continuously evaluate research and inform regarding competition fleet programs and schemes. Qualification & Experience Experience: 4 to 6 years relevant sales, direct /channel management experience in automotive industry such CV sales, Tyres, Lubes, CV finance industry Qualification: Education: Post Graduate - MBA. Skills Required Sales Planning and management, Channel Management, Negotiations, Persuasion, Prospecting skills, Research, identification of customer needs and challenges, market Knowledge, Motivation for Channel partners

Job Accountabilities Maintain and expand relationships with strategically important large customers, corporates, and other opportunities in the given geography. KAM (Fleets) is responsible for driving and achieving sales of HSD through the TC Fleet Card in the assigned territory/state. KAM is a lead generator and ensures management of key accounts and provides/develops appropriate solutions in coordination with HO to retain high-value customers by managing their needs and expectations. Product Management Will help in successful implementation of laid process at Trans-connect process at ROs and Trans-connect Centres. Will be responsible for consistently delivering of all TC value propositions/products/services (with particular emphasis to Trans-Manager features and benefits/usage) to TC customers. Will continuously assess TC loyalty program of RIL Vis a competition and provide feedback to his supervisor for retaining customers. Coordinate the involvement of channel partners, state team and HO Track in order to meet sales performance objectives and customers expectations. Analyse sales performance metrics of the territory and ensure that customer acquisition / activation are achieved with state / territory targets. Identify opportunities and weaknesses within the territory and make proposals to create value. Proactively understand, assess, clarify and validate customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Lead training of channel partners, TCA s in TC processes. Work closely to implement successful marketing campaigns that maximize Trans-Connect s visibility with fleet customers, drivers and other opinion makers at TCCs and ROs. Continuously evaluate research and inform regarding competition fleet programs and schemes. Qualification & Experience Experience: 4 to 6 years relevant sales, direct /channel management experience in automotive industry such CV sales, Tyres, Lubes, CV finance industry Qualification: Education: Post Graduate - MBA. Skills Required Sales Planning and management, Channel Management, Negotiations, Persuasion, Prospecting skills, Research, identification of customer needs and challenges, market Knowledge, Motivation for Channel partners

Job Accountabilities Maintain and expand relationships with strategically important large customers, corporates, and other opportunities in the given geography. KAM (Fleets) is responsible for driving and achieving sales of HSD through the TC Fleet Card in the assigned territory/state. KAM is a lead generator and ensures management of key accounts and provides/develops appropriate solutions in coordination with HO to retain high-value customers by managing their needs and expectations. Product Management Will help in successful implementation of laid process at Trans-connect process at ROs and Trans-connect Centres. Will be responsible for consistently delivering of all TC value propositions/products/services (with particular emphasis to Trans-Manager features and benefits/usage) to TC customers. Will continuously assess TC loyalty program of RIL Vis a competition and provide feedback to his supervisor for retaining customers. Coordinate the involvement of channel partners, state team and HO Track in order to meet sales performance objectives and customers expectations. Analyse sales performance metrics of the territory and ensure that customer acquisition / activation are achieved with state / territory targets. Identify opportunities and weaknesses within the territory and make proposals to create value. Proactively understand, assess, clarify and validate customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Lead training of channel partners, TCA s in TC processes. Work closely to implement successful marketing campaigns that maximize Trans-Connect s visibility with fleet customers, drivers and other opinion makers at TCCs and ROs. Continuously evaluate research and inform regarding competition fleet programs and schemes. Qualification & Experience Experience: 4 to 6 years relevant sales, direct /channel management experience in automotive industry such CV sales, Tyres, Lubes, CV finance industry Qualification: Education: Post Graduate - MBA. Skills Required Sales Planning and management, Channel Management, Negotiations, Persuasion, Prospecting skills, Research, identification of customer needs and challenges, market Knowledge, Motivation for Channel partners

Job Accountabilities Maintain and expand relationships with strategically important large customers, corporates, and other opportunities in the given geography. KAM (Fleets) is responsible for driving and achieving sales of HSD through the TC Fleet Card in the assigned territory/state. KAM is a lead generator and ensures management of key accounts and provides/develops appropriate solutions in coordination with HO to retain high-value customers by managing their needs and expectations. Product Management Will help in successful implementation of laid process at Trans-connect process at ROs and Trans-connect Centres. Will be responsible for consistently delivering of all TC value propositions/products/services (with particular emphasis to Trans-Manager features and benefits/usage) to TC customers. Will continuously assess TC loyalty program of RIL Vis a competition and provide feedback to his supervisor for retaining customers. Coordinate the involvement of channel partners, state team and HO Track in order to meet sales performance objectives and customers expectations. Analyse sales performance metrics of the territory and ensure that customer acquisition / activation are achieved with state / territory targets. Identify opportunities and weaknesses within the territory and make proposals to create value. Proactively understand, assess, clarify and validate customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Lead training of channel partners, TCA s in TC processes. Work closely to implement successful marketing campaigns that maximize Trans-Connect s visibility with fleet customers, drivers and other opinion makers at TCCs and ROs. Continuously evaluate research and inform regarding competition fleet programs and schemes. Qualification & Experience Experience: 4 to 6 years relevant sales, direct /channel management experience in automotive industry such CV sales, Tyres, Lubes, CV finance industry Qualification: Education: Post Graduate - MBA. Skills Required Sales Planning and management, Channel Management, Negotiations, Persuasion, Prospecting skills, Research, identification of customer needs and challenges, market Knowledge, Motivation for Channel partners

Conduct process trainings for coding specialists. Floor support to coders during transitions to ensure quality standard maintenance during ramp-up period. Conduct focused trainings for quality improvement based on error findings. Publish monthly articles/updates on Healthcare regularly for enhancing coders knowledge and expertise. Ensure timely completion of onboarding compliance trainings for new hires as per Global and client requirement. To participate in client calls, meeting, and KT sessions as per requirement Lead training sessions on current updates in the medical coding field for US based healthcare systems. Training coders on US health care systems its updates as per protocol To create presentations, develops learning material, handbook, and other required training materials. Job Specification: In-depth knowledge of coding process, coding system software, workflow management. Basic understanding of medical terminology, body systems/anatomy, physiology, and concepts of disease processes. Must have Coding Certification like CPC / CCS / COC / AHIMA. Any Graduate with minimum 3 years of Home Health experience in medical coding Good to have training / coaching / mentoring experience. Good communication and presentation skills Shift Details: General Shift / Day Shift Work Mode: WFO Location: Bangalore

Job Summary Experience: 8 to 11 years Download Job Description What must you have 8 - 11 years of experience in creative roles within digital marketing or advertising. Proven ability to lead and inspire a creative team, driving innovative campaign ideas and maintaining high standards in all creative outputs. Expertise in developing and executing digital marketing campaigns across various platforms (Facebook, Twitter, YouTube, Instagram, etc.). Strong experience in managing client relationships, acting as a trusted creative partner. Strategic thinking, problem-solving abilities, and a focus on driving business outcomes. Excellent verbal, written, and visual presentation skills. Key Responsibility - Guide and inspire the creative team to produce innovative, high-quality campaigns that meet client objectives, ensuring each brand achieves standout moments on a quarterly basis. Lead and craft compelling pitch presentations for key prospective accounts, aiming to successfully convert these opportunities into long-term partnerships. Collaborate with cross-functional teams to derive the approach for brand launches, campaigns, influencer campaigns, or social media strategies. Oversee and streamline creative processes while continuously seeking opportunities to enhance operational efficiency. Collaborate closely with business teams to optimize resource allocation, maintain profitability, and ensure the seamless execution of campaigns across all assigned brands. Build and maintain strong client relationships by consistently delivering creative solutions that exceed expectations and by acting as a trusted advisor on all creative matters. Organize and lead training sessions, fostering continuous learning and skill enhancement. Oversee hiring requirements and lead the hiring process to ensure the creative team is composed of top talent. Regularly engage with team members through one-on-one meetings to provide feedback, recognize achievements, and support their ongoing development.

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Qualifications Graduate with experience in Finance and Accounting ( AP,AR and R2R) with training delivery experienc

Position Summary : We are seeking an experienced Training Lead to oversee the planning, design, delivery & effectiveness of training programs across the organization. The ideal candidate will play a key role in enhancing workforce capabilities through strategic training initiatives, improving performance, and ensuring compliance with industry standards and internal policies. Key Responsibilities Training Strategy & Development Design and implement a comprehensive training and development strategy aligned with organizational goals. Conduct training needs analysis through surveys, interviews, and performance data. Develop training content and curriculum for onboarding, technical skills, leadership, compliance, Process training, and soft skills training. Program Delivery Coordinate and deliver engaging training sessions using various methods: in-person workshops, virtual classes, and e-learning platforms. Facilitate train-the-trainer sessions and support department-specific training rollouts. Manage the learning management system (LMS) and ensure content is up to date. Monitoring & Evaluation Establish KPIs to measure the effectiveness of training programs. Gather feedback and conduct post-training assessments to identify improvement areas. Provide regular training reports to senior leadership and recommend improvements. Collaboration & Leadership Partner with department heads and subject matter experts to tailor training to business needs. Supervise and mentor training coordinators or instructional designers (if applicable). Manage vendor relationships for external training partners or consultants. Required Qualifications Education: Bachelor's degree Experience: Minimum 5 years of experience in training or L&D, including at least 2 years in a leadership or coordination role. Experience in curriculum design, facilitation management. Skills: Strong communication and presentation skills. Excellent organizational and project management abilities. Proficiency in MS Office and training tools . Preferred Attributes Adaptable and proactive, with the ability to work in a fast-paced environment. Experience in a regulated industry such as healthcare, finance, or technology. Why Join Us? Opportunity to lead impactful learning initiatives and contribute to organizational growth. Dynamic, supportive team environment with a strong culture of continuous learning. Professional development opportunities. IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com

The Visual Annotation Services team within Amazon Fashion Tech powers new products that deliver various CXs, using ML/AI to the fashion domain. Our team of Fashion Specialists provide high-quality labeled fashion data at high-speed and low-cost for Machine Learning (ML) and Computer Vision (CV) technologies, enabling delightful customer experiences. We partner with product and science teams to support launching new customer-facing fashion experiences and assist them throughout the product lifecycle. Were the team that thrives in a start-up like environment where flexibility, teamwork and ability to deliver solutions are a priority. You will have the opportunity to conceptualize, design and build AI driven experiences across the Amazon retail website and the Amazon Shopping mobile app. You will collaborate with various partner teams throughout Amazon and you will be a key member of a team thats building innovative new experiences that will change customers lives. Amazon Fashion is revolutionizing how customers shop and buy clothing. Our business uses machine learning technology and stylist intuition to give great personalized recommendations based on customer preferences. If you are ready to work hard and engage in a rapidly changing industry, this position is right for you. We offer a creative, fast paced, entrepreneurial work environment where you ll be driving various innovation at Amazon. We are looking for a Team Manager to build out and lead a team of annotation experts, who are fashion specialists, working closely with counterparts in the United States. The team you manage will annotate fashion images to provide data to train algorithms for fashion experiences across Amazon. The successful candidate will have a strong passion for design, photography, fashion and tech, a relentless desire to drive process improvement, and build a great team culture. Leading and developing a team of associates with fashion background Support the strategy for the team, drive clear goals and vision for initiatives Managing individual and team performance expectations and goals Working with third-party agencies and recruiting to recruit team members and onboard new hires Partnering with our training lead to develop and train Fashion Specialists and team managers and understanding and effectively utilize resources provided by internal systems, departments, policies, and procedures Developing our team practices and managing our workforce to create an exciting, supportive, ambitious and innovative culture Understanding different local fashion trends and deep diving into Amazon customers fashion preferences, and using this information to develop new styling strategies Delivering results quickly with little supervision in a dynamic and often ambiguous environment. Communicating effectively, including verbal and written skills, and influencing across levels Demonstrating strong business acumen, including problem solving skills, critical thinking, and a willingness to be vocally self-critical Bachelor degree on design/photography/fashion or any graduation with 3+ years related experience 2 + years demonstrating success managing a team with a track record of driving high performance Experience in fashion Strong oral (speaking, listening, interpretation) and written communication skills Strong analytical skills; you are someone who wants to dive into the numbers and seek to understand and has depth of experience in Excel Experience in understanding performance metrics and developing them, as required Demonstrated history delivering results in cross-functional environments; ability to drive organizational change using sound reasoning backed up by relevant data in a well-prepared business briefing A sense of urgency and an appreciation for working in a fast-paced, deadline-oriented environment Comfort with ambiguity; ability to be flexible in a rapidly changing environment Exposure to process improvement/quality control tools and methods. Exceptional skills in data manipulation and analysis. Capacity planning. Proficiency in writing and understanding code.

Job Title: SAP MDG Techo Functional Consultant Location: Chennai, Bangalore, Hyderabad, Mumbai, Jaipur, Gurugram, Noida Experience: 6-10 Years Shift Timings: 1-10 PM Required Skills: Lead the design and implementation of SAP MDG solutions, ensuring alignment with enterprise data management strategies and business objectives. Collaborate with business stakeholders to gather, analyze, and validate complex requirements for master data governance across domains such as Material, Customer, Vendor, Finance, etc. Oversee the mapping of SAP MDG functional capabilities to business needs, and drive the development of scalable, future-ready governance processes. Define and guide the creation of process models including entity types, change requests, business rules, and workflows within SAP MDG. Lead the configuration and enhancement of SAP MDG data models, workflows, and user interfaces to meet organizational and project-specific requirements. Provide technical leadership and oversight in creating functional specifications, test plans, and scripts for unit testing, integration, and UAT phases. Troubleshoot and resolve complex technical and functional issues, providing strategic solutions to ensure system integrity and data quality. Mentor and guide project team members, ensuring adherence to best practices in MDG implementation and support. Coordinate post-go-live support activities and lead training sessions for end-users and business teams to promote adoption and effective use of the MDG solution. Act as the primary point of contact for stakeholders and cross-functional teams, ensuring timely communication and alignment throughout the project lifecycle. Have a strong understanding of MDG ABAP programming, as the role involves guiding and designing solutions for the development team.

Job Title: SAP MDG Techo Functional Lead Location: Chennai, Bangalore, Hyderabad, Mumbai, Jaipur, Gurugram, Noida Experience: 6-10 Years Shift Timings: 1-10 PM Required Skills: Lead the design and implementation of SAP MDG solutions, ensuring alignment with enterprise data management strategies and business objectives. Collaborate with business stakeholders to gather, analyze, and validate complex requirements for master data governance across domains such as Material, Customer, Vendor, Finance, etc. Oversee the mapping of SAP MDG functional capabilities to business needs, and drive the development of scalable, future-ready governance processes. Define and guide the creation of process models including entity types, change requests, business rules, and workflows within SAP MDG. Lead the configuration and enhancement of SAP MDG data models, workflows, and user interfaces to meet organizational and project-specific requirements. Provide technical leadership and oversight in creating functional specifications, test plans, and scripts for unit testing, integration, and UAT phases. Troubleshoot and resolve complex technical and functional issues, providing strategic solutions to ensure system integrity and data quality. Mentor and guide project team members, ensuring adherence to best practices in MDG implementation and support. Coordinate post-go-live support activities and lead training sessions for end-users and business teams to promote adoption and effective use of the MDG solution. Act as the primary point of contact for stakeholders and cross-functional teams, ensuring timely communication and alignment throughout the project lifecycle. Have a strong understanding of MDG ABAP programming, as the role involves guiding and designing solutions for the development team.

The Support and Training Lead manages support operations and designs training programs, while ensuring resolution of complex technical issues and maintaining high customer satisfaction. About the Role The Support and Training Lead is responsible for managing and optimizing support processes, as we'll as designing and executing training programs for both employees and customers. This position involves addressing complex technical issues, leading a support team, developing training materials, and ensuring a high level of customer satisfaction Major Accountabilities Develop, implement, and oversee the support procedures and policies. Lead the support team in addressing customer requests and complaints and ensure prompt and efficient resolution. Create, execute, and manage training programs targeted towards employees and customers, including workshops, one-on-one sessions, and online materials. Own onboarding training(s) approach/ sessions for new customers, ensuring they understand how to effectively use the platform Work closely with the product and tech teams to gain comprehensive product knowledge to create a training curriculum tailored to different learning styles and knowledge levels. Monitor and evaluate the effectiveness of training programs and make necessary adjustments for improved outcomes. Regularly communicate with customers, understand their concerns, and tailor training to address these issues effectively. Ensure the training materials are up to date with the latest product features and industry trends. Manage and assess the performance of the support team, providing feedback and training as needed Essential individual to upgrade the User Experience of the data42 platform. Education Experience: masters degree in a relevant field, such as Education, Business, or IT. Proven experience in customer support, technical support, or training roles within the pharmaceutical, life sciences, or healthcare industries. Strong understanding of effective teaching methodologies and tools. Strong ability to communicate technical concepts clearly to both technical and non-technical audiences, both verbally and in writing. Experience creating engaging and effective training materials, from video tutorials to interactive learning experiences. Ability to think critically, troubleshoot complex issues, and provide solutions that meet the specific needs of customers in the pharmaceutical field. Customer-centric mindset with a passion for helping users achieve success. Excellent problem-solving and leadership skills. Technical / Functional Skills Knowledge Solid understanding of the industry and product. Proficiency in relevant software tools and platforms like Palantir

Hiring for Supervisor Training & Quality International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Training in BPO Must have handled team of process Trainers Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: • Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions • Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability • Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement • Overall implementation, planning and improvement of the Transactional Quality framework • Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality • Drive Idea generation/recommendation process and share ideas with the client • Create new processes/initiatives based on the client requirements and drive in collaboration with different functions • Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards • Responsible for leading, motivating and supervising the team of Quality Analysts assigned • As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results • To identify root causes of variances in metrics (if any) • Reduce TQ-BQ variance on different input/output metrics • Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process • Collect Data, perform analysis and RCA on metrics and publish reports accordingly • Understand client needs on the Quality and process changes and ensure that the team is aware of them • Focus on identification and highlight any/all compliance defects and recommend training or other action plan • Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team • Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills • Excellent communication skills - verbal and written • Proficient with Feedback skills • Proficient with soft skills training - customer / phone/Chat/Email skills • Must have the ability to work under pressure &; in an unstructured environment • Should be solution-oriented • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite • Good People Management Skills • Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment • Willing to work in a voice and non-voice process • Must have analytical abilities to analyze data, trends from effectiveness surveys • Ability to observe, analyze and give constructive feedback • Analytical, logical, reasoning &numerical ability • Good knowledge of the Quality Domain • Extremely good verbal & written communication skills in English • Process orientation & structured thinking • Six Sigma essentials • Strong Customer Service orientation • YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Description: Consultant_SAP_MDG Techo Functional Lead role Responsibilities: Lead the design and implementation of SAP MDG solutions, ensuring alignment with enterprise data management strategies and business objectives. Collaborate with business stakeholders to gather, analyze, and validate complex requirements for master data governance across domains such as Material, Customer, Vendor, Finance, etc. Oversee the mapping of SAP MDG functional capabilities to business needs, and drive the development of scalable, future-ready governance processes. Define and guide the creation of process models including entity types, change requests, business rules, and workflows within SAP MDG. Lead the configuration and enhancement of SAP MDG data models, workflows, and user interfaces to meet organizational and project-specific requirements. Provide technical leadership and oversight in creating functional specifications, test plans, and scripts for unit testing, integration, and UAT phases. Troubleshoot and resolve complex technical and functional issues, providing strategic solutions to ensure system integrity and data quality. Mentor and guide project team members, ensuring adherence to best practices in MDG implementation and support. Coordinate post-go-live support activities and lead training sessions for end-users and business teams to promote adoption and effective use of the MDG solution. Act as the primary point of contact for stakeholders and cross-functional teams, ensuring timely communication and alignment throughout the project lifecycle. Have a strong understanding of MDG ABAP programming, as the role involves guiding and designing solutions for the development team. Additional Sills: