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Order Management Specialist

Order Management Specialist

Salesforce

2 - 6 years

4 - 8 Lacs

hyderabad

Posted:22 hours ago| Platform:

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Skills Required

order management operations management erp interpersonal skills sales operations time management salesforce.com customer service crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.

Key Responsibilities:

* Review and validate orders to ensure compliance with Salesforce.com policies.
* Process documents sent to Salesforce, send countersigned copies to customers, and manage the flow of documents from intake to storage. * Process credit memos by reviewing and validating requests, ensuring compliance with company policies. * Collaborate with finance and sales teams to ensure accurate and timely credit memo processing. * Review cancellation requests for completeness and accuracy. * Collaborate with cross-functional teams to resolve any order-related issues or discrepancies. * Communicate any discrepancies or issues to the relevant teams for resolution. * Escalate complex issues to the appropriate channels for resolution. * Work directly with various departments within Salesforce.com including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections. * Continuously monitor and improve the efficiency of order management operations.

Required Skills and Qualifications:

* Must have strong research and problem-solving abilities * Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly * Strong organizational and follow-through skills * Excellent time management skills. * Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative. * Must be able to maintain a calm and positive attitude in stressful/time-sensitve situations. * Flexible to different work hours. * Bachelor degree or equivalent combination of education and experience * Strong attention to detail and ability to maintain accuracy in a fast-paced environment. * Escalate complex issues to the appropriate channels for resolution. * Proficiency in using Salesforce.com or similar CRM systems is an added advantage. * Proficiency in using Workday or similar ERP systems is an added advantage.

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Order Management Specialist