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5.0 - 10.0 years

7 - 12 Lacs

Mumbai, New Delhi, Bengaluru

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Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs What will help you succeed Qualifications 5-10 years of progressive Sales Operations experience and a bachelor s degree in business, Management or relevant field or its equivalent; a master s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries . An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

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2.0 - 3.0 years

5 - 9 Lacs

Hyderabad

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Meeting & exceeding business goals/targets in different products ie. Loans & Insurance bundled/Non-Bundled through Lead fulfilment & Field Activity on existing Data Base Manage, control & own all channels businesses. Recruit, retain, manage & build a productive team of Off Roll employees Maintain delinquency on the portfolio, in line with the Product Segment. Take Care of customer Escalations and Complaint Monitor & measure key conversion, productivity & data penetration metrics Learning and Understanding of CRM & lending system - Salesforce.com & Finnone is must. Effectively engage with Credit, Operations & Risk teams. Hygiene Management - This form the crucial part of car refinance business - effective monitoring and PDD Collection. Tracking cases at every stage to have better control. Required Qualifications and Experience Graduates with relevant experience of 2-3 prior work experience of Direct or Channel sales in loans. Experience in Insurance will be an added advantage Ensure to update status within 24 hrs of lead received. Ability to Recruit FOS through different channels. Maintain a pickup percentage as per the metric. Maintain FOS productivity as the metric. Excellent Team Handling and problem resolving ability. Good hands on experience and knowhow for working on Data Management and MS Office. A good team leader to handle the team and achieve the set target. Exceptionally high motivational levels and needs to be a self-starter.

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3.0 - 6.0 years

6 - 10 Lacs

Bengaluru

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Job Description The IT-CRM team at Western Digital is responsible for enabling our marketing, sales and support teams with cutting edge applications built on Salesforce platform. We are seeking a seasoned Salesforce developer who will be responsible for working with the business analyst teams to convert the given business requirements into technical solutions and implement them on the Salesforce Platform. You will be expected to: Build complex functions and processes on Salesforce Sales and Service Cloud. Develop new user interfaces using lightning components Build customer and partner portals on Salesforce Communities Collaborate with a diverse team of Analysts, Developers, and SMEs Communicate and present your work in a clear and simple manner Apply best practices and develop for re-use and scale You will also be expected to: A self-starter who strives on continual improvement Have a passion for finding simple and effective solution to complex problems Have superb communication skills Flexible and has a willingness to learn and try innovative approaches Open minded and able to adapt quickly to change

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3.0 - 8.0 years

9 - 14 Lacs

Gurugram

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Hello, Hiring for an Excellent opportunity in B2B Sales in Gurgaon Note: No Work from Home No Hybrid Day Shift. 5 Days working Mandatory to have the following skill sets. Graduation 3+ years total years of total experience Minimum 1+ year of experience in Ad Sales or Digital Sales. Opportunity 1 Specialist, Account Manager (Individual Role) CTC Up to 10 Lakhs Mandatory to have experience in Ad Sales. Opportunity 2 Manager, B2B Sales CTC Up to 14 Lakhs Must be a manager on paper and have experience in team handling. Mandatory to have experience in an Ad Sales Interested candidates, please share your profile along with details below on WhatsApp on 9673711611 Position applying for : Full name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Total years of experience Total years of experience in AD Sales or Google Sales, or Digital Sales. Father Full name

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5.0 - 10.0 years

50 - 90 Lacs

Bengaluru

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Trintech is seeking an experienced, executive-customer-focused individual to join our team as Strategic Accounts Relationship Manager within the Customer Success Organization. The primary driver for this role is forging executive level relationships within a defined customer base to ensure satisfaction, retention, and growth. As a key member of the Strategic Accounts Solutions Team, you will be responsible for delivering a differentiated experience by serving as a trusted advisor to our strategic customers by maximizing the value of our software, services and Trintech partner network. As part of the Strategic Customer Success Team, this customer-facing role will constantly monitor and work to enhance the overall customer experience. In addition, this position will require working productively to create strong working relationships within Trintechs customer facing teams as well as senior leaders. PRIMARY RESPONSIBILITIES Formally forge and engage in effective relationships across the customers executive suite, including but not limited to the CFO, CTO/CIO, and COO, serving as the thought partner around financial transformation technology trends and the ongoing evolution of Trintechs product strategy. Lead and co-create strategies that deliver a value-added customer experience; executing on Trintechs end-to-end customer journey to establish long-term influence, differentiate our partnership, and clearly result in revenue growth and retention. Strategize and plan tactics to leverage in-depth industry expertise and business acumen to drive successful customer outcomes, differentiating Trintechs position as an elite provider of Financial Corporate Performance (FCPM) software. Lead a book of 20-25 enterprise customers, primarily Frontier. REQUIREMENTS Senior level customer success experience including navigating the complexity of Fortune 100 customers. Can define and monitor key success metrics, review web analytics, identify opportunities for improvement and communicate results and recommendations. Strong verbal and written communication skills and demonstrated ability to interact with all levels of leadership Exceptional deductive reasoning and analytical skills Demonstrated proficiencies with financial technologies and tools Ability to quickly grasp and distinctly explain technological and business concepts. EDUCATION & EXPERIENCE Bachelors degree in Finance, Accounting, IT or equivalent experience in a role focused on the office of finance and accounting 5-10 years of experience in consulting, including ownership of customer relationships and outcomes Customer-first mindset Strong understanding of B2B SaaS solutions and how they are deployed Proven ability to manage customer relationships and drive continuous process improvement Excellent project management skills, including demonstrated ability to manage projects across teams where influencing skills are required Ability to respond to high-impact customer/product escalations in a way that drives customer loyalty including the ability to listen and speak clearly to customers Ability to work closely with other leaders to identify and develop plans to address business opportunities and challenges across functional boundaries and global regions Sound business judgment and proven ability to influence others Creative problem solver Excellent communication skills Familiarity with Salesforce.com

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1.0 - 4.0 years

3 - 6 Lacs

Warangal, Hyderabad, Nizamabad

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Implementation and maintenance of Salesforce customizations including configuration, custom fields and objects, layouts, workflows process builder and validation rules. Provide operations team with support and help solve system issues. Recommend to team members or customers the appropriate and optimal use/configuration of a custom-build solution. Able to handle data management inclusive of data load, data translation, data hygiene, data migration, and integration. Good research skills on Salesforce known issues and able to work with SF Support teams. Create and maintain documentation on processes, policies, protocols, application configuration and help-related materials for users as applications are developed. Implement and maintain the installation, configuration, and support of the CRM applications. Research on current trends, features, and functionality of Salesforce.com and provide recommendations when necessary to improve efficiency and productivity. Configure page layouts, report types, roles & profiles, permission Sets, custom permissions and sharing rules. Support SFDX development, branch management, merging and code deployment activities using Jenkins build CI/CD process. Migrate changes from scratch org to sandbox to production environment(s) using CI technologies like Salesforce DX, Jenkins, and ANT Lead and address the production support issues. Implementation and maintenance of Salesforce customizations including configuration, custom fields and objects, layouts, workflows process builder and validation rules. Provide operations team with support and help solve system issues. Recommend to team members or customers the appropriate and optimal use/configuration of a custom-build solution. Able to handle data management inclusive of data load, data translation, data hygiene, data migration, and integration. Good research skills on Salesforce known issues and able to work with SF Support teams. Create and maintain documentation on processes, policies, protocols, application configuration and help-related materials for users as applications are developed. Implement and maintain the installation, configuration, and support of the CRM applications. Research on current trends, features, and functionality of Salesforce.com and provide recommendations when necessary to improve efficiency and productivity. Configure page layouts, report types, roles & profiles, permission Sets, custom permissions and sharing rules. Support SFDX development, branch management, merging and code deployment activities using Jenkins build CI/CD process. Migrate changes from scratch org to sandbox to production environment(s) using CI technologies like Salesforce DX, Jenkins, and ANT Lead and address the production support issues.

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3.0 - 7.0 years

9 - 10 Lacs

Bengaluru

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3-7 years experience in SFDC. Proficiency in Lightning Component Development and Lightning Web Components Proficiency in configuration and customization in Salesforce.com, Apex and Visual forcetechnologies. Must have good understanding of Overall SFDC Architecture & landscape. Must have good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force and implementing new instances of Salesforce.com application from scratch. Hands on work experience with Salesforce.com web services, WSDL and other Integration aspects are desirable. Understanding & work experience in integrating salesforce.com application with external applications. Should have good work experience in Reports and Dashboards. Good understanding of web technologies HTML, CSS etc Functional competencies Good communication skills. Must be able to manage interactions with various stake holders across multiple countries. Must have minimum of 3+ yrs of IT experience with min 3+ years of hands on experience in Salesforce.com application. Any bachelors degree

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1.0 - 3.0 years

3 - 6 Lacs

Mumbai

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First link of management between the executors ie field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) - Hiring, Retention & Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing & controlling PDD requirement compliance Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. Understanding of CRM - Salesforce.com. Effectively engage with Credit, Operations, Risk & within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee we'll in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department ie product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 ie Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications - Graduate / Post Graduate Good command in excel is essential. Work Experience - 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated

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1.0 - 3.0 years

8 - 9 Lacs

Hyderabad

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Job Description: Position Summary We are seeking a highly talented Analyst to help drive our global sales programs. The Analyst will create and perform complex energy and financial models, generate quotations and comprehensive proposals based on technical requirements, project economics, and financial information acquired through a variety of channels. S/he will utilize the CRM tools to provide the team with a consistent and accurate view of global sales activity and come to NEXTracker with extensive financial and business modeling experience. The Analyst will work closely with the Global Sales teams, Project Engineering, Logistics, Operations and Finance teams to ensure that NEXTracker is consistently exceeds customer expectations. Responsibilities Developing Modelling tools Coordinate sales proposals and generate quotes Track sales activities using Salesforce.com Maintain revenue forecast on a weekly basis Manage all CRM system reporting, improvements, and modifications Generate Sales reports Presentations, and present to a wide variety of stake holders Create and maintain sales models, ensuring positive contribution margin on all NEXTracker sales Work closely with the Global Sales/Business Development Team on creative deal structuring and bid strategy Work closely with the Marketing Product Management Team to provide input on new products Continually streamline, standardize, and improve proposal templates, bankability binders, and client presentations Periodically analyze orders and quotes to determine hit rates, top market segments, effectiveness of different value propositions, sources of leads Experience and Qualifications MBA or advanced degree in a business or technical field 1-3 years of sales analysis, financial analysis, business development, and/or financial modelling experience Solar experience, power industry experience a plus Fluency in Excel, Word, and PowerPoint Experience utilizing CRM tools, Salesforce.com is a plus Excellent written and oral communication skills Demonstrated attention to detail in a fast-paced, dynamic environment At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as we'll as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. Culture is our Passion

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4.0 - 7.0 years

5 - 10 Lacs

Pune

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Must Have: Sales Cloud, Service Cloud, and Field ServiceLightning (FSL), Certification, Marketing cloud, Pardot, CPQ, Community cloud BASIC OBJECTIVE As a Salesforce Sr.Engineer,you will take the Salesforce goals from vision to design to reality. You willwork together with both the business and IT to design the right solutions withinthe budget, timeline and unique organizational attributes. SPECIFIC RESPONSIBILITIES Technical responsibilities - Experience with the Salesforce platform,including core Cloud products such as Sales Cloud, Service Cloud, Pardot,Marketing Cloud, Community Cloud, CPQ and/or Field Service Lightning aredesired. - Experience designing and building customsolutions on the Force.com Platform, including custom objects, workflows,Process Builder and/or Flow. - Experience with designing and implementingcustom applications on the Salesforce platform using Apex programming - Experience with object modeling in Salesforceand understanding of fundamental database concepts (including SOQL) - Background in application development usingtechnologies like HTML, CSS, and JavaScript - Experience with integrating with theSalesforce platform (inbound/outbound) using the REST/SOAP APIs, MuleSoft, orData Loader - Provide Salesforce.com solutions to meet clientneeds including design, configuration, and testing activities - Configure Salesforce related third-partyapplications - Provide consulting and coaching around bestpractices in Salesforce Administration and implementation in the followingareas: - Setting up new users and profiles - Custom objects, workflows, permissions - Reports, Dashboards and Views - Maintaining the overall Salesforce.com system,including data loads - Website-to-Salesforce integration - Assist with data migration from other systems - Maintain quality and ensure responsiveness ofSalesforce platform and application set - Design and develop APIs - Share insights into product, technology and markettrends Process responsibilities - Help teams develop use case products deliveringrapid and regular business value - Give support for business continuity ofdeliverables/analyses Participate in sessions with Salesforce.comcustomers and other team members to understand Business Requirements andBusiness Processes Analysis Document detailed business, functional technical requirements EDUCATION AND EXPERIENCE REQUIREMENTS - 4+ years of experience with the Salesforceplatform, including core Cloud products such as Sales Cloud, Service Cloud,Pardot, Marketing Cloud, Community Cloud, CPQ and/or Field Service Lightningare desired. - Experience designing and building customsolutions on the Force.com Platform, including custom objects, workflows,Process Builder and/or Flow. - Experience with designing and implementingcustom applications on the Salesforce platform using Apex programming - Experience with object modeling in Salesforceand understanding of fundamental database concepts (including SOQL) - Background in application development usingtechnologies like HTML, CSS, and JavaScript - Experience with integrating with the Salesforceplatform (inbound/outbound) using the REST/SOAP APIs, MuleSoft, or Data Loader - Provide Salesforce.com solutions to meet clientneeds including design, configuration, and testing activities - Configure Salesforce related third-partyapplications - Experience with Leading a team - Salesforce Certifications Mandatory PD 1PD 2 - Knowledge on Agile methodologies.

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5.0 - 10.0 years

7 - 12 Lacs

Hubli, Mangaluru, Mysuru

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Due to a high demand for our product and rapid growth, we are looking for a successful and effective Regional Sales Manager to sell our innovative security platform into the South and East regions of India. If you are an account manager with a hunters mindset who wants to sell a relevant In Demand Identity Security solution, enjoys building fast-growing technology companies, then this is an opportunity for you. Join a team where culture is more than lunch, it s where we celebrate individuality and encourage creativity! You love forging new relationships and winning over colleagues, customers, and business partners alike with your personable yet professional communication skills. You are known for being fearless in an untapped market and building a business of your own through strong prospecting capabilities, operational experience, ability to qualify opportunities, and effective time management. Responsibilities -Achieve or exceed assigned quarterly and annual sales goals and objectives -Create, drive, and manage pipeline opportunities through the sales cycle from prospect to close -Understand customer requirements, present value-add solutions, and negotiate to gain budget justification and approval -Gain and maintain product and industry knowledge to build a value-added consultative approach -Work with One Identity s network of distributors, resellers, and global system integrators -5+ years working with partners (GSIs, Distributors, Resellers) -7+ years of experience in Software sales, SaaS/Cloud market -Demonstrated track record of success prospecting, qualifying, and closing sales with an average deal size of $100K+ -Experience in effectively building and managing a pipeline of business -Consistent achievement of meeting and/or exceeding quota -Moderate travel is required -Demonstrated working knowledge and experience with Salesforce.com to effectively manage sales pipeline and forecast Qualifications Educational Qualification: Bachelor s Degree or equivalent graduation Preferences : Knowledge of Security Market, preferably identity security (Identity Governance, Access Management, Privilege Access Management) One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyse information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com #LI-NS1

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5.0 - 9.0 years

9 - 14 Lacs

Bengaluru

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Regular Full-Time Overview Due to a high demand for our product and rapid growth, we are looking for a successful and effective Regional Sales Manager to sell our innovative security platform into the South and East regions of India. If you are an account manager with a hunters mindset who wants to sell a relevant In Demand Identity Security solution, enjoys building fast-growing technology companies, then this is an opportunity for you. Join a team where culture is more than lunch, it s where we celebrate individuality and encourage creativity! You love forging new relationships and winning over colleagues, customers, and business partners alike with your personable yet professional communication skills. You are known for being fearless in an untapped market and building a business of your own through strong prospecting capabilities, operational experience, ability to qualify opportunities, and effective time management. Responsibilities -Achieve or exceed assigned quarterly and annual sales goals and objectives -Create, drive, and manage pipeline opportunities through the sales cycle from prospect to close -Understand customer requirements, present value-add solutions, and negotiate to gain budget justification and approval -Gain and maintain product and industry knowledge to build a value-added consultative approach -Work with One Identity s network of distributors, resellers, and global system integrators -5+ years working with partners (GSIs, Distributors, Resellers) -7+ years of experience in Software sales, SaaS/Cloud market -Demonstrated track record of success prospecting, qualifying, and closing sales with an average deal size of $100K+ -Experience in effectively building and managing a pipeline of business -Consistent achievement of meeting and/or exceeding quota -Moderate travel is required -Demonstrated working knowledge and experience with Salesforce. com to effectively manage sales pipeline and forecast Qualifications Educational Qualification: Bachelor s Degree or equivalent graduation Preferences : Knowledge of Security Market, preferably identity security (Identity Governance, Access Management, Privilege Access Management) One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyse information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest. com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest. com or @oneidentity. com #LI-NS1 <

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2.0 - 7.0 years

5 - 9 Lacs

Bengaluru

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At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Sales team serves the critical role of getting our products into the hands of our customers. This talented team works hard to build and maintain relationships with our clients, as well as looks for new business opportunities to expand our reach. Responsibilities Description The Sales Operations team focuses on optimizing the sales processes, managing data, and improving efficiency within the Sales team. The team handles tasks such as forecasting, pipeline management, and sales analytics to drive successful outcomes. Your day-to-day job will consist of: Provides cross-functional support and assists Sales Leaders in the development of new tools, processes and projects as needed. Maintain common Sales Ops files (Territory rosters, Quota and Compensation files, Sales Org Charts, job descriptions, UKG data integrity files, holdovers, etc) Help create and distribute new incentive compensation plans and amendments for Sales Organization. Provide overall support and departmental coordination for Sales Operations team inquiries, sales performance reporting and analysis requests, and ad-hoc projects. Work inside Salesforce.com to support the Sales organization with opportunity validating, territory updates, data questions, reporting/dashboard administration, order processing, data matching, and approval submissions. Any and all data load requests for new hires, transfers, SFDC clean up efforts Research any SFDC data concerns and provide recommendations to leadership Update and maintain all job descriptions for sales organization Qualifications Minimum Qualifications Bachelor s Degree required 2+ years of sales operations experience Excellent verbal and interpersonal skills Experience working in SFDC (reporting, dashboards) Must have Excel knowledge (tables, pivots, xlookup, etc). Proficient in MS Office Suite High energy and positive problem-solving attitude Ability to work under pressure with strict deadlines. Detail oriented Ability to multi-task EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.

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7.0 - 11.0 years

9 - 13 Lacs

Pune

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Role Overview:We are seeking a highly skilled and experienced Sr/Lead Salesforce Admin to join our dynamic team in India This role requires 3 to 12 years of experience in Salesforce administration, with a strong focus on Sales Cloud, Salesforce com, LWC, Admin, and Flow The ideal candidate will possess strategic thinking, leadership, accountability, people management, communication, teamwork, and adaptability Key Responsibilities: Lead and manage the Salesforce administration team, ensuring optimal performance and adherence to best practices Develop and implement strategic plans for Salesforce administration, aligning with organizational goals and objectives Oversee the configuration, customization, and maintenance of Salesforce environments, ensuring data integrity and system efficiency Collaborate with cross-functional teams to identify and address business requirements, providing innovative solutions and enhancements Mentor and train junior Salesforce administrators, fostering a culture of continuous learning and professional development Ensure compliance with security policies and regulatory requirements, implementing necessary controls and safeguards Expected Outcomes: Successful execution of strategic initiatives, resulting in improved Salesforce system performance and user satisfaction Enhanced data integrity and accuracy through effective management and maintenance of Salesforce environments Increased team productivity and efficiency through effective leadership and mentorship Timely and effective resolution of business requirements, leading to optimized business processes and outcomes Compliance with security policies and regulatory requirements, ensuring a secure and compliant Salesforce environment Qualifications (Skills/Competencies): Proven experience (3 to 12 years) in Salesforce administration, with expertise in Sales Cloud, Salesforce com, LWC, Admin, and Flow Strong strategic thinking and leadership skills, with the ability to drive and execute strategic initiatives Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Demonstrated accountability and people management skills, with experience in leading and mentoring teams Adaptability and teamwork, with a commitment to continuous learning and professional development Join our innovative and forward-thinking organization, where your expertise and leadership will drive impactful change We are committed to fostering a diverse and inclusive workplace, offering equal opportunities for all If you are a passionate and experienced Salesforce professional looking to take your career to the next level, we encourage you to apply and be part of our dynamic team

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3.0 - 6.0 years

7 - 8 Lacs

Bengaluru

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Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client services offerings are used to create the Internet solutions that make networks possible providing easy access to information anywhere, at any time. Job Title: Sales Operations Specialist Location: Bangalore Duration: 12 Months Work Type: Onsite CTC: open to discuss Experience :5 years Notice Period : Immediate Only Job Description: Experience & Background 510+ years of experience in field operations, service delivery, or customer support roles. Proven track record in direct sales support or service management at a regional or theatre level. Experience in cross-functional roles , collaborating with sales, operations, and technical teams. Skills & Competencies Subject Matter Expert (SME) in service categories – deep knowledge of internal policies, service workflows, and escalation processes. Strong analytical and problem-solving skills , including the ability to conduct root cause analysis and develop creative, balanced solutions. Ability to interpret and apply corporate/local business rules effectively. Training and coaching skills – able to conduct tool/process training for new employees or partners. Influential communicator – capable of explaining difficult concepts, negotiating alternate viewpoints, and aligning teams. Mentorship experience – providing guidance to less experienced colleagues. TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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10.0 - 13.0 years

25 - 40 Lacs

Hyderabad, Chennai, Bengaluru

Hybrid

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Role & responsibilities : Solutioning and Architecture: Lead the solution design process for new business opportunities, understanding client needs and translating them into comprehensive and innovative Salesforce solutions across Agentforce, Salesforce Einstein features, Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Marketing Cloud, Industry Clouds (Manufacturing, Automotive, etc.) and other relevant Salesforce platforms. Architect scalable, secure, and high-performing Salesforce solutions that align with client business objectives and technical landscapes. Define the overall technical vision and solution blueprint, including data models, integration strategies, customization approaches, and deployment plans. Pre-Sales Support: Act as the primary technical point of contact during the pre-sales process, collaborating closely with sales teams to understand client requirements and develop winning strategies. Conduct discovery workshops and requirements gathering sessions with prospective clients. Develop and deliver tailored solution proposals, statements of work (SOWs), and pricing estimates. Contribute to the creation of compelling sales collateral, including presentations, demos, and proof-of-concept (POC) frameworks. Participate in client presentations and RFP/RFI responses, articulating our technical capabilities and solution differentiators. Go-to-Market Strategy: Contribute to the development and refinement of our Salesforce & AI go-to-market strategies, identifying target industries, use cases, and solution accelerators. Collaborate with marketing teams to create impactful content, including whitepapers, webinars, and case studies, showcasing our Salesforce expertise. Stay abreast of the latest Salesforce product updates, industry trends, and competitive landscape to inform our solution offerings and market positioning. Identify opportunities for new service offerings and solution packages based on market demand and technological advancements. Represent the company at industry events and conferences, showcasing our Salesforce capabilities and thought leadership. Internal Collaboration and Knowledge Sharing: Collaborate closely with delivery teams to ensure a smooth transition from pre-sales to project execution. Provide technical guidance and mentorship to sales and delivery teams on Salesforce best practices and solution approaches. Contribute to the development of internal knowledge assets, methodologies, and best practices related to Salesforce solutioning and pre-sales. Required Skills and Experience: Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Experience: 10+ years of experience in the Salesforce ecosystem, with a significant focus on solution architecture and pre-sales activities. Deep and broad knowledge of the Salesforce platform, including Agentforce, Salesforce Einstein features, Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Marketing Cloud, Industry Clouds (Manufacturing, Automotive, etc.). Proven track record of successfully architecting and presenting complex Salesforce & AI solutions to enterprise clients. Strong understanding of Salesforce architecture principles, integration patterns, data migration strategies, and security considerations. Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Experience leading and facilitating client workshops and requirements gathering sessions. Ability to develop compelling value propositions and ROI justifications for Salesforce solutions. Strong business acumen and understanding of common business processes across various industries. Experience responding to RFPs/RFIs and developing detailed solution proposals and SOWs. Ability to work independently and as part of a collaborative team in a fast-paced environment. Certifications : Relevant Salesforce Consultant certifications (e.g., Sales Cloud, Service Cloud, Agentforce, Experience Cloud, Data Cloud, CPQ, FSL, Accredited Professional Certifications, etc.) are highly preferred.

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12.0 - 15.0 years

14 - 17 Lacs

Mumbai

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Key Roles and responsibilities: Responsible to drive Region-wise HPS Sales, deliver AOP sales target, pre-sales activity, manage a team of 3-4 sales personnel and value selling to the customers. The West Region Sales Manager will lead a team of Sales Personnel to deliver a 2024 Annual Operating Plan (AOP) of approximately 25-30M of orders. The team will be comprised approximately 3-4 sales professionals. Manage all aspects of engagements with existing and new customers for our Honeywell Process Solutions Organization. You will build relationships and understand customer business in order to provide appropriate products or solutions. You will define sales and growth strategy toward key customers while aligning with critical sales business objectives. You will identify opportunities and build credibility with customers. Utilize your product knowledge to deliver the value proposition to the customers Key Responsibilities Drive orders growth in HPS within West Region (Maharashtra/Mumbai/Goa/Madhya Pradesh). Meet or exceed the Annual Operating Plan (AOP) on a monthly, quarterly and annual basis. Define and execute West market strategy to achieve AOP. Develop, Coach, and Retain talented sales team to deliver AOP. Provide performance management if required. Assign incentive quota targets for all sellers. Provide accurate weekly forecast for orders within Salesforce.com platform. Includes overall orders forecast along with forecast for Install and Service lines of business. Consistently meet the orders forecast on a weekly, monthly, and quarterly basis. Coach and mentor sales personnel in establishing professional relationships with appropriate levels of client decision makers. Create a robust pipeline of major pursuits within the West Region and track within Salesforce.com. Coach/mentor team to create robust pursuit plans for each pursuit. Define key accounts within West Region. Coach/mentor team to create robust account plans for these customers. Assess team s sales activities and forecasts to determine sales progress and required improvements Recommend and implement improvements to achieve sales goals Understanding & experience in O&G, Chemicals, R&P, Pulp & Paper, Power, Terminals, Fertilizers, Pharma, MMM for Industrial Automation. MUST HAVE 12-15+ year of experience in outside sales with people management skills of atleast 2-3 team reporting Ability to travel within West Region at least 50% of the time WE VALUE Strong knowledge of West Region Ability to coach and mentor team to have a winning sales strategy for their accounts and opportunities Strong knowledge of Industrial Automation Systems (DCS/PLC/Scada/Turnkey Automation and Software) Strong skills with Salesforce.com platform Strong understanding of direct sales of integrated solutions Outcome based selling skills Demonstrated ability to consistently meet or exceed Annual Operating Plan Coaching/mentoring skills for sales professions Strong leadership skills Strong communication skills C-Level selling skills Excellent communication and collaboration skills are required

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5.0 - 10.0 years

20 - 25 Lacs

Bengaluru

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Job Title: Technical Lead - Patient Platforms (RDU IT) Location: Manyata Tech Park, Bangalore Work Schedule: Three days on-site, two days remote (3/2) Career Level: E - Individual Contributor position. About Alexion: Alexion, AstraZeneca Rare Disease is a biopharmaceutical company focused on serving patients with severe and ultra-rare disorders through the innovation, development and commercialization of life-transforming therapeutic products. Alexion is the global leader in complement inhibition and has developed and markets Soliris (eculizumab) as a treatment for patients with PNH and aHUS, two debilitating, ultra-rare and life-threatening disorders caused by chronic uncontrolled complement activation. Soliris is currently approved in more than 40 countries for the treatment of PNH, and in the United States and European Union for the treatment of aHUS. Alexion is evaluating other potential indications for Soliris and is pursuing development of other innovative biotechnology product candidates in early stages of development. Further information about Alexion Pharmaceuticals, Inc. can be found at: www.alexionpharma.com Introduction to role: Are you ready to lead the charge in transforming patient care through innovative technology? As the Patient CRM Technical Lead, youll be at the forefront of designing, developing, and managing Salesforce-based systems and applications. Reporting to the Associate Director, Service Delivery Patient Platforms, youll gather project requirements, create scalable solutions, and guide the development team to success. With your extensive knowledge of Salesforce platforms, youll enhance business processes, improve user experiences, and boost productivity. Dive into a role where your expertise in integrations and APIs will shine! Accountabilities: Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products. Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution s feasibility and functionality. Develop custom solutions and interfaces using the Salesforce platform. Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectations, and maintaining system integrity. Collaborate with stakeholders to manage and prioritize project backlogs. Create and maintain comprehensive documentation including design specifications, deployment guides, and system support guides. Ensure the Salesforce system aligns with the company s business processes and collaborate with stakeholders to continually improve and further optimize the system. Provide mentorship and supervise development team. Stay up to date with the latest Salesforce updates and features to provide guidance on standard processes and new functionalities. Essential Skills/Experience: BSc degree in Computer Science, Information Technology or relevant field, or equivalent experience. Minimum of 5 years demonstrable experience as a Salesforce Technical Lead or similar role. Proficiency in Salesforce.com development, including APEX, Visualforce, Salesforce Lightning, and API based integrations. Strong customer focus with emphasis on usability and simplification. Familiarity with Salesforce data tools and ETL tools, and platforms such as Salesforce Health Cloud, Salesforce experience Cloud. Salesforce Certified Platform Developer or equivalent certification is a plus. Experience with Agile development methodologies. Excellent analytical and problem-solving skills. Strong written and verbal communication skills are required, with the ability to communicate effectively with application owners and users. Must be able to translate between technical requirements and business requirements to effectively achieve results. Ability to adapt and respond effectively to change, delay, and or shifting priorities and goals. Self-directed with the ability to work independently in a fast-paced environment. Ready to make an impact? Apply now and be part of a team that thrives on innovation and collaboration! Date Posted 27-May-2025 Closing Date 02-Jun-2025 Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com . Alexion participates in E-Verify.

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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Who were looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What youll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications: Bachelor s degree or equivalent work experience and 5+ years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications: Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QAs and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team .

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3.0 - 8.0 years

6 - 10 Lacs

Kochi

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Overview: An inspired self-starter and able to drive sales growth Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales Promoting new products and any special deals Advising customers about delivery schedules and after-sales service Recording orders and sending details to the sales office Giving feedback on sales trends Key Responsibilities To fulfil and achieve distribution and sales objectives for key brands in the on-trade channel by successful implementation of sales strategies and plans To ensure full compliance of sales, price management, promotion and merchandising Distribution To ensure distribution objectives for specific SKUs are achieved as per sales plan Focus on driving sales in Hardware, Paints, Cement & Sanitary channels To ensure a high standard of presence and merchandising for key products in the trade To ensure target price levels for both trade and consumers are implemented Promotions Identify target outlets, negotiate and implement promotional activities at the highest possible standard Feedback and evaluation of results for sales and marketing management s review Control To recommend appropriate level of credit and duration to trade accounts as per standard policies and procedures To ensure collection through pro-active evaluation and management of receivables in order to achieve collection target as set by sales management Trade Relationships Develop and maintain amiable win-win relationship with the Distributors, Sub Distributors, PoS Manage and improve performance of assigned trade accounts Sales Management To achieve the following core KPIs Monthly sales target volume Increase point of sales ( PoS ) Provide timely and accurate information for the updating of Salesforce com Evaluate outlet date, call targets and trade information on regular basis to drive improvement on sales efficiency

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5.0 - 10.0 years

4 - 8 Lacs

Hubli, Mangaluru, Mysuru

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We are looking for a Salesforce Architect/Lead/ Developer in the team, please find the role requirement below Must have : Working experience in design and configuration of Experience sites based on Aura and LWR templates 5+ years of hands-on experience on design and implementation of sites based on B2B Commerce Classic( Cloudcraze) and B2B Commerce Lightning platform. Provide code-level guidance and guide development teams Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution Prepare the standards and guidelines for technical designing based on various business model and specific inputs from local go-to-market Good to have : Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background. Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience. Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions. Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch. Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls Create prototypes and working examples to drive solutions.

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3.0 - 4.0 years

3 - 6 Lacs

Bengaluru

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Everbridge is seeking an energetic, multi-tasking, and process focused Sales Security Analyst to support our nationwide sales team. The Sales Security Analyst provides a wide range of security, privacy, and operational support to the Everbridge sales team. The Sales Security Analyst will also become a strong user of Salesforce.com and confidential messaging technologies (email and 3rd party based). What youll do Responding to client security inquiries and questionnaires Validating confidentiality and deploying security attestation documentation Reviewing security and compliance requirements in contract negotiations Participating in security control discussions with our Legal Team and clients/prospects Interacting with Everbridge Security & Compliance teams to obtain up to date content/responses Managing and updating security response content and associated security artifacts Creating and configuring environments in Everbridge s SaaS system to be used by sales, technical, and client teams Reviewing and assigning incoming proposals and engaging with our proposal management team as first point of contact for technical and operational support. What youll bring: Minimum experience required for the role is 3 yrs. High level understanding of internet hosted applications, highly available architectures, computer security, telephony, and networking Experience interfacing with business and technical teams Ability to learn, understand, and discuss technical concepts, security/compliance requirements and regulations Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities Strong time management skills with proficiency with the Microsoft Office Suite Knowledge of Salesforce.com application a plus

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6.0 - 11.0 years

8 - 13 Lacs

Pune

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About You You like to develop, design, and deliver solutions that deliver sustained business value from our and associated solutions You enjoy working cross-functionally across Sales, Marketing, Operations, and IT organizations for supporting the customer success organization Youre a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey. You like to innovate, and have a passion for solving business problems, to continuously improve our quality of service You have a passion for development, and challenge yourself to learn new things You know how to have fun and connect with people Professional Experience Minimum of 6+ years of Administration experience with Oracle Eloqua and different facets of Marketing Cloud Products are a plus Salesforce.com implementation and administration experience Solid understanding of web technologies, relational databases and multi-tier applications Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner Ability to mentor and train people on technical skills Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines Ability to extract and analyze data out of Oracle Eloqua and for troubleshooting and reporting Analytical skills, to critically evaluate the information gathered from multiple sources, and reconcile conflicts. Ability to translate user requests into underlying system needs, and distinguish solution ideas from requirements Strong communication and presentation skills, with ability to comfortably work with a wide range of stakeholders across all levels including senior management at the Sr. Director and VP level Proven ability to communicate and build long term relationships with a diverse set of cross-functional business partners at all levels within the organization to partner, influence, negotiate and gain commitment to accomplish shared business goals while demonstrating a customer-oriented focus. Strong attention to detail, self-starter, and ability to manage multiple complex projects simultaneously within a fast-paced matrixed environment Preferred: Oracle recognized certification Oracle Marketing Cloud E10 MS Office Suite: high level of proficiency in Excel, PowerPoint, Word, and Access

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3.0 - 6.0 years

7 - 11 Lacs

Chennai

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Job Description - Senior Onboarding Support Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Breadyto make a change As Onboarding Support, your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships, and improving their experience with Toast. Description We are looking for Onboarding Support team members to work cross-functionally with many different Toast Teams to support our customers. Training will be provided on our software and its functionality! Role Leverage deep product knowledge and customer service expertise to execute on workflows for different teams and departments Efficiently hit SLAs for each task assigned Ability to juggle a variety of tasks at one time with competing deadlines Drives continuous improvement in the Customer onboarding teams to identify and implement enhancements Build strong relationships with your teammates both locally and globally to promote process understanding, technical troubleshooting, and continuous learning about new product features and updates Maintain open communication with the team (both onsite and offsite) addressing concerns and suggestions Actively pursues new opportunities with an open mind and is comfortable in a high-change environment Actively seek and embrace coaching opportunities to enhance individual performance Open to learning from peers and teammates both Manage the use of Salesforce.com, Zendesk, JIRA, Asana and all related applications. Skill Set 3 - 6 years of experience in a professional customer service environment, serving internal customers Potential to work in Night Shift / US Shift (06:30 PM - 04:00AM ) Determine, review criticality, and help the customer with meaningful responses. Record issues and solutions to troubleshoot guides. Experience working in goal and task-driven roles and proven record of hitting SLAs Strong analytical and problem-solving skills and Excellent verbal and written communication skills Proficiency in Google Suite of products Must be a quick learner with good analytical skills. Should be a Self-starter with excellent interpersonal skills. Good oral and written communication is required. We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

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6.0 - 11.0 years

7 - 8 Lacs

Bengaluru

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Proficiency in Lightning Component Development and Lightning Web Components Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies. Must have good understanding of Overall SFDC Architecture landscape. Must have good knowledge work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force and implementing new instances of Salesforce.com application from scratch. Hands on work experience with Salesforce.com web services, WSDL and other Integration aspects are desirable. Understanding work experience in integrating salesforce.com application with external applications. Should have good work experience in Reports and Dashboards. Good understanding of web technologies HTML, CSS etc Functional competencies Good communication skills. Must be able to manage interactions with various stake holders across multiple countries. Must have minimum of 8+ yrs of IT experience with min 6+ years of hands on development experience in Salesforce.com application. Any bachelors degree

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