Team Leader- BPO Voice Background

2.0 - 6.0 years

2.75 - 6.5 Lacs P.A.

Nagpur, Lucknow, Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

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Skills Required

SalesManagementTeam LeaderTLTeam ManagementTeam HandlingLeadershipmentorKPIAttritionTrainingrostertraineroperation managerSupervisionmanagerTeam CoordinationTeam LeadershipShrinkageTeam SupervisionTeam BuildingTeam MotivationMentoringcoachsupervisor

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must have worked as TL on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues, skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi, with proven leadership and 7880974645 AKASH (HR).

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