Team Leader / Asst Manager - Collections & Recovery (Tele-Calling)

Job Summary: We are seeking a motivated and experienced Team Leader/Asst Manager to work at an individual capacity and also oversee a team of debt collection agents. The successful candidate will be responsible for driving performance, ensuring compliance with industry regulations, supporting team development, and meeting key collection targets. You will play a vital role in maximizing recoveries/collections for the assigned portfolios while maintaining a positive and ethical approach to collections. About FrenzoFinserv (www.frenzofinserv.com) A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit. Key Responsibilities: Driving Individual as well as team targets for collections in the most appropriate manner.  Lead, coach, and motivate a team of debt collection agents to achieve individual and team targets. Monitor performance through key metrics such as collection rates, call quality, and customer satisfaction. Conduct regular one-on-one meetings, performance reviews, and team meetings. Independently manage  the recruitment, onboarding, and training of new team members. Ensure compliance with company policies, industry regulations and legal standards. Provide real-time support and guidance to agents during call handling. Develop and implement strategies to improve recovery rates and team efficiency. Report on team performance, trends, and risks to senior management. Foster a positive, results-driven, and ethical team culture. Qualifications and Requirements: At least a graduate with a proven experience in debt collections, preferably in a leadership or supervisory role. DRA Certification is mandatory and comfortable working in Dialer setups. Over 7 years of experience with strong understanding of collection processes and regulatory guidelines. Proper understanding of the tele-calling set-ups for debt collection.  Excellent communication, coaching, and interpersonal skills. Proficient in using collections software, CRM systems, and Microsoft Office tools Ability to manage conflict and resolve issues constructively. High attention to detail and commitment to compliance and quality assurance.