Debt Collection/ Recovery/ Collection- Outbound Process Make outbound calls to customers with pending payments. Explain payment terms and negotiate repayment plans if necessary. Update the CRM with accurate call notes and payment status. Maintain call quality and handle calls with empathy, patience, and professionalism. Escalate unresolved issues to senior collection manager. Meet daily/weekly/monthly collection targets. Requirements: DRA certified preferred. Proven experience in telecalling, collections, or customer service is preferred. Strong communication skills (Hindi, English, Tamil, Telegu or kannada regional languages. Ability to handle high call volumes and work under pressure. Knowledge of debt collection. Telecalling / Outbound Calling Debt Recovery / Collection Working Hours: 9:30 AM to 6:30 PM
Job Summary: We are seeking a motivated and experienced Team Leader/Asst Manager to work at an individual capacity and also oversee a team of debt collection agents. The successful candidate will be responsible for driving performance, ensuring compliance with industry regulations, supporting team development, and meeting key collection targets. You will play a vital role in maximizing recoveries/collections for the assigned portfolios while maintaining a positive and ethical approach to collections. About FrenzoFinserv (www.frenzofinserv.com) A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit. Key Responsibilities: Driving Individual as well as team targets for collections in the most appropriate manner. Lead, coach, and motivate a team of debt collection agents to achieve individual and team targets. Monitor performance through key metrics such as collection rates, call quality, and customer satisfaction. Conduct regular one-on-one meetings, performance reviews, and team meetings. Independently manage the recruitment, onboarding, and training of new team members. Ensure compliance with company policies, industry regulations and legal standards. Provide real-time support and guidance to agents during call handling. Develop and implement strategies to improve recovery rates and team efficiency. Report on team performance, trends, and risks to senior management. Foster a positive, results-driven, and ethical team culture. Qualifications and Requirements: At least a graduate with a proven experience in debt collections, preferably in a leadership or supervisory role. DRA Certification is mandatory and comfortable working in Dialer setups. Over 7 years of experience with strong understanding of collection processes and regulatory guidelines. Proper understanding of the tele-calling set-ups for debt collection. Excellent communication, coaching, and interpersonal skills. Proficient in using collections software, CRM systems, and Microsoft Office tools Ability to manage conflict and resolve issues constructively. High attention to detail and commitment to compliance and quality assurance.
Job Summary: We are looking for a motivated and persuasive Telecaller – Debt Collections and Recovery to join our collections team. The primary responsibility is to contact customers with overdue accounts and ensure prompt repayment while maintaining a professional and empathetic approach. About Frenzofinserv (www.frenzofinserv.com) A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit. Key Responsibilities: Make outbound calls to customers with overdue payments and remind them of their pending dues. Negotiate and convince customers to make timely payments or work out repayment plans. Maintain accurate and up-to-date records of all interactions and payment arrangements. Follow up regularly with debtors as per agreed schedules. Escalate unresolved accounts to senior team members as needed. Maintain compliance with all company policies and relevant regulatory guidelines. Meet daily and monthly call and recovery targets. Qualifications and Requirements: A graduate with a proven experience in telecalling and debt collections. DRA Certification will be preferred. Strong communication, negotiation, and persuasion skills. Ability to remain calm and professional during difficult conversations. Basic computer skills and familiarity of using CRM systems or collection tools. Fluency in hindi, english and other regional languages
Job Description – People Manager (M4 Level) Role: People Manager (AM / DM) Department: Human Resources (People Function) Reporting To: Head – People & Culture / CHRO Location: Corporate HQ – Saki Vihar , Chandivali, Mumbai Employment Type: Full-Time About FrenzoFinserv FrenzoFinserv is a growth-focused, technology-driven financial services company that partners with banks, NBFCs, and fintechs to deliver digital-first collections, contact centre operations, and field recovery solutions. Our mission is to build a resilient, high-performing workforce that can support our vision of being the preferred collections partner in India — while upholding ethics, compliance, and employee well-being. Role Purpose The People Manager is responsible for building, managing, and sustaining the employee lifecycle, ensuring the right talent is in place, engaged, and aligned with FrenzoFinserv’s business goals. This M4-level role is highly strategic and operationally hands-on — partnering with business leaders, line managers, and HR leadership to ensure that the company’s people agenda drives performance, compliance, and culture-building. Key Responsibilities 1. Talent Acquisition & Workforce Planning Collaborate with business heads (Sales, Collections, Digital, Field) to forecast manpower needs and create hiring plans. Partner with recruitment teams/vendors to ensure timely onboarding of telecallers, field staff, and managerial hires. Track manpower metrics — headcount, time-to-fill, offer-to-join ratios — and report to leadership. 2. Employee Engagement & Experience Design and implement initiatives to improve employee morale, retention, and motivation. Conduct regular skip-level meetings, stay interviews, and engagement surveys to capture employee sentiment. Roll out recognition programs, R&R initiatives, and celebrations that reinforce FrenzoFinserv’s values. 3. Performance Management & Capability Building Implement goal-setting, KRA/KPI cascading, and performance review cycles (mid-year, annual). Facilitate calibration sessions with managers to ensure fair and transparent evaluations. Identify training needs and coordinate functional and behavioural learning programs. 4. Policy Administration & Compliance Ensure adherence to HR policies, labour laws, and statutory compliance (PF, ESIC, Shops & Establishments). Maintain employee records and ensure accuracy of HRMS data. Conduct periodic HR audits and close compliance gaps proactively. 5. Employee Relations & Issue Resolution Act as a trusted advisor to managers and employees on grievance redressal, disciplinary actions, and conflict resolution. Handle escalations with empathy, fairness, and confidentiality. Promote a positive work culture that balances performance and well-being. 6. HR Analytics & Reporting Track key HR metrics — attrition %, absenteeism, training coverage, diversity, engagement scores. Prepare monthly dashboards for leadership and recommend data-backed interventions. 7. Culture Building & Change Management Champion FrenzoFinserv’s core values (Innovation, Sportsmanship, Client Obsession, Collective Growth). Drive communication campaigns to reinforce culture, vision, and employee alignment with business objectives. Support change initiatives (new tech rollouts, restructuring) by enabling smooth employee adoption. 8. Team Management Lead a team of HR executives/assistants handling recruitment, payroll, and employee support. Allocate responsibilities, review work quality, and build team capability in HR operations and business partnering. Performance Measures Headcount Fulfilment % vs Manpower Plan Employee Engagement & Retention (eNPS, Attrition %) Performance Review Cycle Completion & Quality Training Coverage & Learning Hours per Employee Compliance Score (Zero Major Statutory Non-Compliance) Resolution TAT for Employee Grievances HR Dashboard Accuracy & Timelines Qualifications & Experience MBA / PGDM in HR or equivalent. 3–8 years of experience in HR business partnering, employee engagement, or generalist HR roles. Experience in BFSI, NBFC, fintech, or operations-heavy environments preferred. Exposure to managing large frontline workforce (telecallers, field agents) is highly desirable. Skills & Competencies Business Partnership: Ability to understand business needs and translate them into HR interventions. Employee-Centricity: Deep empathy, excellent listening, and problem-solving skills. Execution Excellence: Strong project management and ability to deliver initiatives on time. Compliance Knowledge: Familiarity with Indian labour laws and HR compliance frameworks. Analytical Ability: Comfort with HR data, dashboards, and deriving insights. Communication & Influence: Ability to engage employees and influence managers. Team Leadership: Skilled at managing, coaching, and developing HR team members.