Debt Collection/ Recovery/ Collection- Outbound Process Make outbound calls to customers with pending payments. Explain payment terms and negotiate repayment plans if necessary. Update the CRM with accurate call notes and payment status. Maintain call quality and handle calls with empathy, patience, and professionalism. Escalate unresolved issues to senior collection manager. Meet daily/weekly/monthly collection targets. Requirements: DRA certified preferred. Proven experience in telecalling, collections, or customer service is preferred. Strong communication skills (Hindi, English, Tamil, Telegu or kannada regional languages. Ability to handle high call volumes and work under pressure. Knowledge of debt collection. Telecalling / Outbound Calling Debt Recovery / Collection Working Hours: 9:30 AM to 6:30 PM

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Collection Telecaller