Key Responsibilities: Contact Debtors: Making phone calls, sending emails, or writing letters to debtors to remind them of outstanding balances and negotiate repayment plans. Negotiate Repayment: Working with debtors to establish realistic payment schedules and settlements. Document Collection Efforts: Maintaining detailed records of all communications, transactions, and collection activities. Adhere to Regulations: Following all applicable laws and regulations related to debt collection. Report Progress: Providing regular updates to management and the creditor on the progress of debt recovery efforts. Analyze Account Information: Assessing debtor circumstances and financial situation to develop appropriate collection strategies. Customer Service: Providing excellent customer service while handling sensitive financial conversations. Key Skills: Communication Skills: Ability to communicate effectively with debtors, both verbally and in writing. Negotiation Skills: Ability to negotiate payment arrangements and settlements with debtors. Patience and Persuasion: Ability to handle difficult situations and persuade debtors to make payments. Time Management: Ability to manage a high volume of cases and meet deadlines. Knowledge od debt collection
Contacting Debtors: Debt collectors initiate contact with debtors via phone, email, or letter to discuss outstanding debts. Negotiating Repayment Plans: They work with debtors to create realistic and manageable repayment plans that balance the needs of both the creditor and the debtor. Maintaining Accurate Records: Debt collectors meticulously document all interactions with debtors, including payment arrangements and communication logs. Ensuring Compliance: They adhere to all relevant laws and regulations governing debt collection practices. Escalating Cases: When debtors are unresponsive or refuse to cooperate, debt collectors may escalate the case to legal or other specialized teams.
BUSINESS TO BUSINESS SALES
Urgent Hiring for Collection Executive Location: Chennai Collection Executive Experience: 0 to 15 years Age: 21 to 40 yrs Education: 10 above Fresher and Experience apply Interested person please share your updated resume to accessmahesh8@gmail.com or Please contact to given No: 9092368752. Regards, Maheswari HR (Recruiter) Access
Job Title: Field Collection Executives Job Location: All over Chennai Department: Banking Early Bkt Collection Salary: 17 k to 20 k Job Description: Banking EMI Collection & Recovery collection. Experienced persons With DRA-Certification will be prioritized. Education qualification – Min 10th to Degree . Candidates must have two-wheeler with license. Interested person please share your updated resume to access.generalist@gmail.com or Please contact to given No: 8248469445. Regards, Udhaya HR Fresher And Exp: 15k +2 k + incentive (Non-DRA) Exp: 18k +2 k+ incentive (DRA)
A Field Collection Executive is responsible for collecting outstanding payments from clients, often traveling to their locations to do so. This role requires strong communication, negotiation, and interpersonal skills to build relationships, resolve issues, and ensure timely payments. They also maintain detailed records of collections, report on progress, and adhere to legal and company policies.
A Tele Collection Executive is responsible for contacting customers via phone to collect overdue payments. They negotiate repayment plans, manage customer accounts, and ensure adherence to company policies and legal regulations. Their duties include maintaining accurate records, providing updates to management, and resolving customer queries or disputes. Key Responsibilities: Customer Contact: Making outbound calls to customers with outstanding debts to initiate collection efforts. Negotiation: Negotiating payment plans and settlements within established guidelines. Account Management: Maintaining accurate records of all customer interactions and payment information in the collection management system. Customer Service: Addressing customer inquiries, resolving disputes, and providing support to ensure satisfaction. Compliance: Adhering to all legal and regulatory guidelines related to collections. Target Achievement: Meeting individual and team collection targets. Collaboration: Working with team members and other departments to improve collection strategies and resolve complex cases. Skills and Qualifications: Communication Skills: Excellent verbal communication and active listening skills are crucial. Negotiation Skills: Ability to negotiate effectively with customers to find suitable payment arrangements. Customer Service Skills: Ability to handle customer inquiries and resolve issues professionally. Problem-Solving Skills: Ability to identify and resolve issues related to overdue payments. Organization and Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Computer Skills: Proficiency in using computer systems, including collection management software and Microsoft Office. Knowledge of Financial Regulations: Understanding of relevant laws and regulations related to debt collection. Experience: Previous experience in collections, customer service, or sales may be preferred.
A Collection Team Leader supervises a team of collectors, ensuring daily tasks are completed efficiently to meet debt recovery targets while maintaining customer satisfaction. Key responsibilities include managing team performance through coaching and feedback, resolving complex collection escalations, developing strategies for debt recovery, and ensuring adherence to company policies and regulatory compliance. The role also involves monitoring daily operations, analyzing performance data, preparing reports for senior management, and serving as a point of contact between the collection team and senior leadership. Key Responsibilities Team Management & Leadership: Supervise, lead, and motivate a team of collection agents to achieve targets. Provide coaching, training, and regular feedback to enhance team performance. Delegate tasks and oversee the efficient completion of collections work and administrative tasks. Operational Oversight: Manage daily operations to ensure timely and effective debt recovery. Monitor key performance indicators (KPIs) and provide performance reports to management. Ensure accurate and up-to-date records of collection activities. Strategy & Performance: Develop and implement effective collection strategies. Analyze performance data to identify areas for improvement and optimize debt recovery processes. Work towards achieving specific cash collection and account aging targets. Problem-Solving & Escalation: Serve as the first point of escalation for complex collection issues and customer disputes. Negotiate payment plans with customers and resolve collection escalations. Address process failures or gaps in the collections process
A Tele Collection Executive is responsible for contacting customers via phone to collect overdue payments. They negotiate repayment plans, manage customer accounts, and ensure adherence to company policies and legal regulations. Their duties include maintaining accurate records, providing updates to management, and resolving customer queries or disputes. Key Responsibilities: Customer Contact: Making outbound calls to customers with outstanding debts to initiate collection efforts. Negotiation: Negotiating payment plans and settlements within established guidelines. Account Management: Maintaining accurate records of all customer interactions and payment information in the collection management system. Customer Service: Addressing customer inquiries, resolving disputes, and providing support to ensure satisfaction. Compliance: Adhering to all legal and regulatory guidelines related to collections. Target Achievement: Meeting individual and team collection targets. Collaboration: Working with team members and other departments to improve collection strategies and resolve complex cases. Skills and Qualifications: Communication Skills: Excellent verbal communication and active listening skills are crucial. Negotiation Skills: Ability to negotiate effectively with customers to find suitable payment arrangements. Customer Service Skills: Ability to handle customer inquiries and resolve issues professionally. Problem-Solving Skills: Ability to identify and resolve issues related to overdue payments. Organization and Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Computer Skills: Proficiency in using computer systems, including collection management software and Microsoft Office. Knowledge of Financial Regulations: Understanding of relevant laws and regulations related to debt collection. Experience: Previous experience in collections, customer service, or sales may be preferred.