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Collections Team Leader

Collections Team Leader

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1 - 31 years

0 - 1 Lacs

mogappair east chennai region

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

coaching strategies compliance monitoring data reports management leadership training strategy analyze escalation resolve

Work Mode

On-site

Job Type

Full Time

Job Description

A Collection Team Leader supervises a team of collectors, ensuring daily tasks are completed efficiently to meet debt recovery targets while maintaining customer satisfaction. Key responsibilities include managing team performance through coaching and feedback, resolving complex collection escalations, developing strategies for debt recovery, and ensuring adherence to company policies and regulatory compliance. The role also involves monitoring daily operations, analyzing performance data, preparing reports for senior management, and serving as a point of contact between the collection team and senior leadership. Key Responsibilities Team Management & Leadership: Supervise, lead, and motivate a team of collection agents to achieve targets. Provide coaching, training, and regular feedback to enhance team performance. Delegate tasks and oversee the efficient completion of collections work and administrative tasks. Operational Oversight: Manage daily operations to ensure timely and effective debt recovery. Monitor key performance indicators (KPIs) and provide performance reports to management. Ensure accurate and up-to-date records of collection activities. Strategy & Performance: Develop and implement effective collection strategies. Analyze performance data to identify areas for improvement and optimize debt recovery processes. Work towards achieving specific cash collection and account aging targets. Problem-Solving & Escalation: Serve as the first point of escalation for complex collection issues and customer disputes. Negotiate payment plans with customers and resolve collection escalations. Address process failures or gaps in the collections process

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Collections Team Leader