Collections Team Leader

2 - 31 years

3 - 5 Lacs

Posted:6 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Managing day to day challenges and solving problems of a team of agents. Plan and manage the Score card metrics and constantly exceed expectations.  Responsible for managing engagement, attrition and ESAT for the team. Prepare schedules for the team and ensure attendance. Conduct meetings regularly to ensure an open communication and devise an action plan to address issue/concerns raised by the team. Candidate Requirements Should have 3+ yrs. of experience in collections process (Tele calling) & 1+ yr in team handling. Should be a Graduate (Any) Should know throughput calculation like attrition, shrinkage. Should have handled a team of agents. Should handle the team weekly reviews and encourage team to meet organizational goals. Responsible for staff retention within the team. Strong Interpersonal skills

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