Responsibilities Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve them in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance. Qualifications : Minimum 10th pass degree in business, finance, or a related field. Minimum of 2-5 years of experience in collections or a related field. Proven experience in a supervisory or leadership role. Strong understanding of collection processes and regulations. Excellent communication and interpersonal skills. Ability to lead and motivate a team. Strong problem-solving and decision-making abilities.
Telecaller responsibilty 1)Calling customers and informing them of unpaid debts 2) Handle client grievances about unpaid debts and provide timely response 3) Clear up any client confusion about product policies and agreements 4) Searching publicly available databases and documents to locate defaulters 5) Initiating legal and repossession proceedings if debt recovery fails. 6) Candidate should have a minimum of 1year of work experience in loan recovery.
1) Act as the first point of contact for customer queries related to ITR and GST. 2) Understand client requirements, and collect basic information/documents (e.g., PAN, Aadhaar, GSTIN, invoices, Form 16). 3) Guide customers on how to use online tax filing portals or company platforms. 4) Help customers select the correct tax forms and filing categories. 5) Answer questions about filing status, refunds, due dates, penalties, etc. 6) Coordinate between the client and the CA/accounting team to ensure smooth filing. 7) Follow up with clients for pending documents or clarifications. 8) Track and update the status of filings, payments, or queries.
Key Roles of an HR Executive: 1) Posting job openings on various platforms. 2) Screening resumes and shortlisting candidates. 3) Coordinating interviews and managing the hiring process. 4) Assisting in onboarding and induction of new hires. 5) Addressing employee queries and grievances. 6) Maintaining employee records and HR databases. 7)Prepare recruitment reports. 8)Support team leads with performance review processes.
Telecaller responsibilty 1)Calling customers and informing them of unpaid debts 2) Handle client grievances about unpaid debts and provide timely response 3) Clear up any client confusion about product policies and agreements 4) Searching publicly available databases and documents to locate defaulters 5) Initiating legal and repossession proceedings if debt recovery fails. 6) Candidate should have a minimum of 1year of work experience in loan recovery.
1)Handle customer calls professionally and efficiently and guiding to accomplish the process on time 2)Address customer queries, resolve concerns, and manage complaints. 3)Keep records of customer interactions and follow up when required. 4)Provide customers with accurate information to help resolve their issues. 5)Meet up daily performance and work with other departments to manage ITR/GSt issues.
* Calling the customers for regarding Loan orders assigned and providing general guidance for the Loan Application updation and collecting the information of pending details who have already applied for loans in the banks. * Perform a general evaluation of an application (Personal and Business ID documents, etc.) * Gather all important data from the client (PAN/Aadhar details, GST.) * Verify information and references by contacting the right sources and updating in the tracker. * Correct mistakes and investigate inconsistencies * Conduct a final review of the file before closing the application
Responsibilities Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve them in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance. Qualifications: 10th Pass,experience in finance, or a related field. Minimum of 2-5 years of experience in collections or a related field. Proven experience in a supervisory or leadership role. Strong understanding of collection processes and regulations. Excellent communication and interpersonal skills. Ability to lead and motivate a team. Strong problem-solving and decision-making abilities.
Responsibilities Collaborate with hiring managers to understand job requirements and qualifications. Source potential candidates through various channels such as job boards, social media, and networking events. Screen resumes and applications to identify suitable candidates. Conduct interviews to assess candidates' skills, experience, and cultural fit. Coordinate and schedule interviews with hiring managers. Maintain a database of potential candidates for future job openings. Provide timely updates to hiring managers and candidates throughout the recruitment process. Negotiate job offers and handle onboarding processes. Bachelor’s degree in human resources, business administration, or a related field. 6 months of experience in recruiting, preferably in a fast-paced environment. Proven track record of successfully filling positions across various levels. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Ability to work independently and collaborate within a team. Immediate availability to join. Skills Applicant Tracking Systems (ATS) Resume Screening Interviewing Sourcing Techniques Networking Negotiation Onboarding Processes Time Management
Contact individuals or businesses to recover overdue payments and resolve disputes. Negotiate repayment terms that align with organizational policies. Maintain records of collections and prepare reports for management. Field Collection Executive Responsibilities: Debt Recovery II Loan Collection* Visiting customer place and informing them of unpaid debts/Loans and Collecting them on time.* Handle client grievances about the unpaid debts and provide timely response* Clear up any client confusion about product policies and agreements Collections Officer Requirements:1)12th pass in accounting, business management, or a similar field.2)Previous experience working as a Collections Officer.Excellent negotiating skills.3)Good written and verbal communication skills.4)Familiarity with state debt collection laws.5)Knowledge of payment plans and accounting procedures.6)Knowledge
Collections Officer Responsibilities: 1)Reviewing the company debtor list. 2)Contacting and Visiting customers place and informing them of their overdue bills. 3)Advising customers on their payment options and suggesting methods of payments. 4)Negotiating suitable payment plans. 5)Maintaining customer payment records. 6)Preparing customer financial statements for banks and the state credit department. 7)Writing final notice warnings to customers when due payments are not being made. 8)Instituting legal action when customers fail to pay their debt. 9)Responding to customer queries. 10)Contacting lawyers and insurance agencies to facilitate payments.
Contact individuals or businesses to recover overdue payments and resolve disputes. Negotiate repayment terms that align with organizational policies. Maintain records of collections and prepare reports for management. Field Collection Executive Responsibilities: Debt Recovery II Loan Collection* Visiting customer place and informing them of unpaid debts/Loans and Collecting them on time.* Handle client grievances about the unpaid debts and provide timely response* Clear up any client confusion about product policies and agreements Collections Officer Requirements:1)12th pass in accounting, business management, or a similar field.2)Previous experience working as a Collections Officer.Excellent negotiating skills.3)Good written and verbal communication skills.4)Familiarity with state debt collection laws.5)Knowledge of payment plans and accounting procedures.6)Knowledge
Design and update job descriptions. Source potential candidates from various online channels (e.g. social media and professional platforms like StackOverflow and Behance)Craft recruiting emails to attract passive candidates Screen incoming resumes and application forms. Interview candidates (via phone, video and in-person). Prepare and distribute assignments and numerical, language and logical reasoning tests. Advertise job openings on company’s careers page, social media, job boards and internally. Provide shortlists of qualified candidates to hiring managers. Send job offer emails and answer queries about compensation and benefits. Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire. Participate in job fairs and host in-house recruitment events
1)Calling customers and informing them of unpaid debts 2) Handle client grievances about unpaid debts and provide timely response 3) Clear up any client confusion about product policies and agreements 4) Searching publicly available databases and documents to locate defaulters 5) Initiating legal and repossession proceedings if debt recovery fails.
Management, recovery, and rehabilitation of the bank's written-down books. Offering borrowers viable remedial products based on their financial position Review, negotiate, process, and offer feedback on all proposals emanating from outsourced debts. Pursue insurance claims for deceased and permanent disability cases. Update all monthly/weekly reports from external debt collectors on the database. Deal with and manage any contentious issues/complaints/queries/conflicts that normally arise during the recovery process of outsourced debts. Assessing the performance of external debt collectors to ensure that they adhere to our standard agreements, e.g., providing the needed reports. Timely vetting and processing of service providers' fee notes & forwarding them to the finance/operations department for settlement. Managing all correspondences and calls emanating from EDC. Tracking the performance of EDCs with a view of guiding future engagements with them. Responsible for identifying and reporting potential and actual money laundering risk, including suspicious transactions, in accordance with the laid-down AML policies & procedures.
1) Act as the first point of contact for customer queries related to ITR and GST. 2) Understand client requirements, and collect basic information/documents (e.g., PAN, Aadhaar, GSTIN, invoices, and Form 16). 3) Guide customers on how to use online tax filing portals or company platforms. 4) Help customers select the correct tax forms and filing categories. 5) Answer questions about filing status, refunds, due dates, penalties, etc. 6) Coordinate between the client and the CA/accounting team to ensure smooth filing. 7) Follow up with clients for pending documents or clarifications. 8) Track and update the status of filings, payments, or queries.
A Tele caller for loan collection and recovery is responsible for making outbound calls to customers with overdue loan payments, reminding them of due dates, and explaining repayment terms. They negotiate and persuade customers to make timely payments while maintaining a polite and professional tone. The role involves updating accurate records of conversations and payment commitments in the system. Tele callers must also handle customer queries related to loans and escalate unresolved or non-cooperative cases to the recovery or legal team. Their goal is to reduce loan defaults and ensure consistent cash flow for the organization.