Collection Team Leader

Job Description

Responsibilities Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve them in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance. Qualifications : Minimum 10th pass degree in business, finance, or a related field. Minimum of 2-5 years of experience in collections or a related field. Proven experience in a supervisory or leadership role. Strong understanding of collection processes and regulations. Excellent communication and interpersonal skills. Ability to lead and motivate a team. Strong problem-solving and decision-making abilities.