Field Collection Executive

Job Description

Key Responsibilities: Contact Debtors: Making phone calls, sending emails, or writing letters to debtors to remind them of outstanding balances and negotiate repayment plans. Negotiate Repayment: Working with debtors to establish realistic payment schedules and settlements. Document Collection Efforts: Maintaining detailed records of all communications, transactions, and collection activities. Adhere to Regulations: Following all applicable laws and regulations related to debt collection. Report Progress: Providing regular updates to management and the creditor on the progress of debt recovery efforts. Analyze Account Information: Assessing debtor circumstances and financial situation to develop appropriate collection strategies. Customer Service: Providing excellent customer service while handling sensitive financial conversations. Key Skills: Communication Skills: Ability to communicate effectively with debtors, both verbally and in writing. Negotiation Skills: Ability to negotiate payment arrangements and settlements with debtors. Patience and Persuasion: Ability to handle difficult situations and persuade debtors to make payments. Time Management: Ability to manage a high volume of cases and meet deadlines. Knowledge od debt collection