making and receiving phone calls to engage with potential and existing customers, promoting products or services, and generating leads or sales. They are the voice of the company, building relationships and guiding customers through the sales process or addressing their needs. Key Responsibilities: Outbound Calling: Making calls to prospects to introduce products/services, explain their benefits, and persuade them to take action (e.g., purchase, schedule an appointment). Inbound Call Handling: Addressing customer inquiries, resolving issues, and providing support related to products or services