Collection Telecaller

A Tele Collection Executive is responsible for contacting customers via phone to collect overdue payments. They negotiate repayment plans, manage customer accounts, and ensure adherence to company policies and legal regulations. Their duties include maintaining accurate records, providing updates to management, and resolving customer queries or disputes.  Key Responsibilities: Customer Contact: Making outbound calls to customers with outstanding debts to initiate collection efforts.  Negotiation: Negotiating payment plans and settlements within established guidelines.  Account Management: Maintaining accurate records of all customer interactions and payment information in the collection management system.  Customer Service: Addressing customer inquiries, resolving disputes, and providing support to ensure satisfaction.  Compliance: Adhering to all legal and regulatory guidelines related to collections.  Target Achievement: Meeting individual and team collection targets.  Collaboration: Working with team members and other departments to improve collection strategies and resolve complex cases.  Skills and Qualifications: Communication Skills: Excellent verbal communication and active listening skills are crucial.  Negotiation Skills: Ability to negotiate effectively with customers to find suitable payment arrangements.  Customer Service Skills: Ability to handle customer inquiries and resolve issues professionally.  Problem-Solving Skills: Ability to identify and resolve issues related to overdue payments.  Organization and Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.  Computer Skills: Proficiency in using computer systems, including collection management software and Microsoft Office.  Knowledge of Financial Regulations: Understanding of relevant laws and regulations related to debt collection.  Experience: Previous experience in collections, customer service, or sales may be preferred.