Executive / Sr Executive – Debt Collections & Recovery (Tele-Calling)

Job Summary: We are looking for a motivated and persuasive Telecaller – Debt Collections and Recovery to join our collections team. The primary responsibility is to contact customers with overdue accounts and ensure prompt repayment while maintaining a professional and empathetic approach. About Frenzofinserv (www.frenzofinserv.com) A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit. Key Responsibilities: Make outbound calls to customers with overdue payments and remind them of their pending dues. Negotiate and convince customers to make timely payments or work out repayment plans. Maintain accurate and up-to-date records of all interactions and payment arrangements. Follow up regularly with debtors as per agreed schedules. Escalate unresolved accounts to senior team members as needed. Maintain compliance with all company policies and relevant regulatory guidelines. Meet daily and monthly call and recovery targets. Qualifications and Requirements: A graduate with a proven experience in telecalling and debt collections.  DRA Certification will be preferred.  Strong communication, negotiation, and persuasion skills. Ability to remain calm and professional during difficult conversations. Basic computer skills and familiarity of using CRM systems or collection tools. Fluency in hindi, english and other regional languages