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Team Lead

2 - 7 years

3 - 4 Lacs

Mohali

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Team leader Inbound Process Team Handling Service Level Bpo Operations SLA Shrinkage Shrinkage Control Aht Attrition Team Coaching Attrition Management TL Team Motivation KRA CSAT SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

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Teleperformance (TP)
Teleperformance (TP)
www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer

  • Jean-Michel Caye

    Chief Financial Officer

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