Team Lead

Job Description

ABOUT THE ROLE We seek a dynamic Team Leader to manage a growing operations team. The role requires strong leadership skills, client management experience, and expertise in data processing and team performance management. RESPONSIBILITIES Team Management Lead and mentor a team of up to 30 operations executives Set goals, monitor KPIs, and conduct performance reviews Provide training, coaching, and career development support Foster a collaborative and high-performance team environment Client & Project Management Serve as primary client contact and relationship manager Collaborate with Client Services, Business Development, and Account Management teams Manage project timelines, deliverables, and ensure quality standards Maintain SLA compliance and client satisfaction Data Operations Handle large data files across multiple formats (CSV, TSV, XLS, etc.) Perform data cleaning, validation, and quality checks Create reports and manage data allocation schedules Develop Excel macros for process automation QUALIFICATIONS Experience Minimum 5 years in BPO industry 2+ years as team lead/supervisory role Skills Excellent English communication (written and verbal) Advanced MS Office skills (especially Excel, including macros) Strong analytical and problem-solving abilities Data processing and reporting experience PAY RANGE AND COMPENSATION PACKAGE Competitive salary package EQUAL OPPORTUNITY STATEMENT Join our dynamic team and contribute to our continued success in delivering exceptional BPO services to global clients.