Job Title: Team Leader Customer Support Location: Ghansoli, Navi Mumbai Job Type: Full-time Department: Customer Support / Operations Job Summary We are seeking an experienced and dynamic Team Leader to manage our Customer Support team within the banking domain . The ideal candidate will have a strong background in customer service, excellent communication skills, and hands-on experience in managing team performance, shrinkage, and attrition. This role requires a motivated individual who can lead by example, inspire team members, and ensure high-quality service delivery. Key Responsibilities Lead, manage, and motivate a team of customer support executives handling banking-related queries. Ensure achievement of key performance indicators (KPIs) including customer satisfaction, resolution time, and service quality. Monitor team attendance, productivity, and adherence to schedules. Analyze shrinkage and attrition trends, and implement effective strategies to control them. Conduct regular team meetings, one-on-ones, and performance reviews. Train and mentor team members to ensure professional growth and service excellence. Act as the point of escalation for complex customer issues. Prepare and present regular reports on team performance and improvement plans. Required Qualifications Graduate in any discipline. Proven experience in a Team Leader or supervisory role in Customer Support , preferably in the banking or financial services sector . Strong knowledge and practical understanding of shrinkage and attrition management . Excellent verbal and written communication skills in English. Ability to work under pressure and manage multiple priorities effectively. Proficient in MS Office and customer support tools/CRM systems. Desired Skills Strong leadership and motivational skills. Analytical mindset with attention to detail. Good interpersonal skills with a customer-first approach This job is provided by Shine.com Show more Show less
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We have urgent requirements for the below category in leading BPO Industry Job Tittle : Team Leader Location : Central Mumbai / Western Mumbai / Thane / Navi Mumbai Descriptions: Team Leader Should have good communication skills Minimum 1 Plus Experience Of Handling Team Salary : Negotiable Interested candidate please share your updated CV along with your expected salary for further process Thanks and Regards, Rupali - HR Global Services Mobile : 9561023340 Email :hr.rupaligs@gmail.com This job is provided by Shine.com Show more Show less
Job Title: Team Leader – Real Estate Location: Thane Department: Sales / Real Estate Reports To: Sales Manager / Director of Sales
We are seeking a dynamic Team Leader & Quality Analyst with strong linguistic experience Language : Tamil / Telagu/Malayalam/Kannnada Please contact : Dimple : 9462114400 Flora : 7219163767
Team Leader - Flipkart Process Inbound customer Service Experience Require 2 Team Leader with Gujrati Speaking Mandatory 2 Team Leader Marathi Speaking Mandatort Salary : Upto 6.5 LPA Location : Mohali (Teleperformance)
Outbound Sales Lead generation Experience Require 2 Years Minimum on Paper Experience Good Comms Skills Shrinkage and Attrition Experience Please connect HR Sam - 9021641531
We are looking for 20 MIS Executive Under Graduate is acceptable V-Lookup H-Lookup X-lookup Pivot Minimum 1 to 2 years of Experience Location : Thane Location Salary 23k Per Month
Hiring: Airline Process – Amadeus Criptic PRO Location: Chennai | Rotational Shift Notice– Do NOT apply, call Sam 9021641531 Must-Haves: Excellent English Min Year hands-on with Sabre/Amadeus in research / ticketing / fare auditing
Job Title: Team Leader – BPO (Banking Sales Process) Location: Thane Shift: Day Shift / Rotational (as applicable) Experience: 2–4 years in BPO Sales (Banking domain preferred) Qualification: Graduate in any discipline Call 9021641531
Customer Service Executive - Travel Experience in Amadeus Tool is Mandatory. Minimum 2 to 3 Years Salary Upto 7 LPA Relocation Bonus : 50K Please connect : 9820299802
Minimum 1 to 3 years of experience as a Team Leader in a BPO, preferably handling outbound personal loan or financial product sales . Strong leadership, communication, and interpersonal skills. Experience in managing performance metrics and reporting. Target-driven with a customer-centric approach. Proficiency in MS Excel, CRM tools, and call center software. Please Connect with Deepak : 9820299802 Shafiq : 90216 41531
You should possess a strong knowledge base acquired through extensive experience in Billing and Medical Office operations. Your background should include significant work experience in a physician/clinical setting utilizing EMR/PM systems. Effective communication skills, both written and verbal, are essential for interacting with end users, vendors, and regional personnel. Collaborating as a team player with individuals from diverse backgrounds and at all levels is crucial. Your ability to research, organize, analyze, and synthesize data will support decision-making processes. Proficiency in utilizing various computer software is necessary for efficient operations. Demonstrating initiative, sound judgment, and the capacity to make independent decisions within tight deadlines is key. As a continuous learner, you must invest time in enhancing your knowledge of healthcare business, clinical practices, regulations, and technology. Engaging in ongoing education related to system requirements and job responsibilities is expected. Adherence to organizational rules, policies, procedures, as well as laws and standards is mandatory. Your flexibility to work amidst interruptions, stress, and emergency situations is vital. Prioritization skills and the ability to support leaders and staff in problem-solving are essential. A minimum of 1 year of US Medical Billing experience is a prerequisite for this role. You should be capable of using necessary equipment and comfortable with prolonged periods of sitting or standing in an office environment. Manual dexterity is required for utilizing a calculator, computer keyboard, and mouse effectively. The typical work environment is an office setting with regular interaction with staff and patients. This role may involve handling challenging interactions with upset or irate individuals. Working hours are 8.5 hours per day from Monday to Friday, with alternate Saturdays scheduled during the month. Night shifts (US Shift) are from 6:30 pm to 3:30 am IST.,
The job involves utilizing data to generate and submit claims to insurance companies, ensuring proper authorization for scheduled procedures, and validating patients" insurance coverage. Timely submission of medical claims, diligent follow-up on unpaid claims, and review of patient bills for accuracy are essential responsibilities. Additionally, analyzing reports, maintaining daily status reports, and communicating with clients via phone and email are key components of this role. Training will be provided to equip you with the necessary skills. The ideal candidate should have at least an Undergraduate or Graduate degree, possess strong English communication skills, and be proficient in Microsoft Office and Excel. The shift timings for this position vary as follows: - Day Shift: 8:00 AM to 5:30 PM IST - Day-Noon Shift: 12:00 PM to 09:30 PM IST - Night Shift: 5:30 PM to 3:00 AM IST - Night Shift (During Daylight Savings): 6:30 PM to 4:00 AM IST If you meet the qualifications and are looking for a position that involves working with data, insurance claims, and client communication, this role might be a good fit for you.,
You should have experience in handling and monitoring multiple teams, team leads, and team members. As a team leader, you will be responsible for allocating work, working as a team player for assigned tasks, and ensuring work completion for assigned clients/accounts. Supervising multiple teams and team leads will be part of your responsibilities, along with regular communication with client contacts to maintain healthy business relations. You will also need to periodically review team members" performance, conduct care team meetings, and work on analysis, data entry, tracking reports, and other necessary tasks to achieve project milestones and ensure timely data submission. Furthermore, you must ensure the execution of the plan of care defined by the Patient Care Coordinator and follow up with clients/patients to meet the objectives of assigned projects. Your educational background should include a graduation from any science field, and you should have a minimum of 2-6 years of experience in leading a team of at least 3 members. Proficiency in using computers and software tools, good verbal and written communication skills, the ability to quickly learn new concepts, and experience in leading customer support teams in US healthcare IT are preferred qualifications but not mandatory. The shift timings for this position are as follows: - Day Shift: 8:00 AM to 5:30 PM IST - Day-Noon Shift: 12:00 PM to 09:30 PM IST - Night Shift: 5:30 PM to 3:00 AM IST - Night Shift during Daylight Savings: 6:30 PM to 4:00 AM IST,
Hiring Now: Team Leader IDFC (Juinagar) Openings: 5 Education: Graduate Experience: On-paper TL in BPO & Banking Sales (Cross-sales welcome) Preference : Credit Card Sales background Skills: Excellent English communication Salary: Up to 40k in-hand *Be a part of a leading banking sales team Apply Now!* HR Rupali- 8793837960
Hiring Now: Team Leader IDFC (Juinagar) Openings: 5 Education: Graduate Experience: On-paper TL in BPO Banking Sales (Cross-sales welcome) Preference : Credit Card Sales background Skills: Excellent English communication Salary: Up to 40k in-hand *Be a part of a leading banking sales team Apply Now!* HR Rupali- 8793837960 This job is provided by Shine.com
As a healthcare professional in this role, your primary responsibilities will include studying patients" medical conditions and designing personalized care plans. You will be tasked with conducting care team meetings to ensure effective coordination and communication among team members. Internal monitoring of data will be crucial, and you will need to suggest tactics to enhance care quality and achieve practice goals. Analyzing patient data recorded in software will be a key aspect of your role, particularly in defining care plans for high-risk chronic disease patients. Evaluating the risk level of the patient population based on their medical conditions will also fall within your purview. Effective communication skills will be essential as you liaise with doctors" offices via phone calls or email to coordinate patient care seamlessly. Attendance at virtual learning sessions will be mandatory to enhance your project knowledge and disseminate relevant information within the team. Your educational background should ideally include being a graduate nurse, medical officer, or having another medical-related background. Proficiency in using computer and software tools is a must, and while it's preferable for candidates to be students preparing for the USMLE, it is not mandatory. Strong verbal and written communication skills, coupled with a quick learning aptitude, will be highly valued in this role. The shift timings for this position are as follows: - Day Shift: 8:30 AM to 5:30 PM - Day-Noon Shift: 12:00 PM to 9:00 PM - Day-Noon Shift: 1:00 PM to 10:00 PM - Day-Noon Shift: 2:00 PM to 11:00 PM If you are a dedicated healthcare professional looking to make a positive impact in patient care, this role offers a dynamic opportunity to contribute to the well-being of individuals with chronic conditions.,