Job Title: Team Leader Customer Support Location: Ghansoli, Navi Mumbai Job Type: Full-time Department: Customer Support / Operations Job Summary We are seeking an experienced and dynamic Team Leader to manage our Customer Support team within the banking domain . The ideal candidate will have a strong background in customer service, excellent communication skills, and hands-on experience in managing team performance, shrinkage, and attrition. This role requires a motivated individual who can lead by example, inspire team members, and ensure high-quality service delivery. Key Responsibilities Lead, manage, and motivate a team of customer support executives handling banking-related queries. Ensure achievement of key performance indicators (KPIs) including customer satisfaction, resolution time, and service quality. Monitor team attendance, productivity, and adherence to schedules. Analyze shrinkage and attrition trends, and implement effective strategies to control them. Conduct regular team meetings, one-on-ones, and performance reviews. Train and mentor team members to ensure professional growth and service excellence. Act as the point of escalation for complex customer issues. Prepare and present regular reports on team performance and improvement plans. Required Qualifications Graduate in any discipline. Proven experience in a Team Leader or supervisory role in Customer Support , preferably in the banking or financial services sector . Strong knowledge and practical understanding of shrinkage and attrition management . Excellent verbal and written communication skills in English. Ability to work under pressure and manage multiple priorities effectively. Proficient in MS Office and customer support tools/CRM systems. Desired Skills Strong leadership and motivational skills. Analytical mindset with attention to detail. Good interpersonal skills with a customer-first approach This job is provided by Shine.com Show more Show less

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We have urgent requirements for the below category in leading BPO Industry Job Tittle : Team Leader Location : Central Mumbai / Western Mumbai / Thane / Navi Mumbai Descriptions: Team Leader Should have good communication skills Minimum 1 Plus Experience Of Handling Team Salary : Negotiable Interested candidate please share your updated CV along with your expected salary for further process Thanks and Regards, Rupali - HR Global Services Mobile : 9561023340 Email :hr.rupaligs@gmail.com This job is provided by Shine.com Show more Show less

Job Title: Team Leader – Real Estate Location: Thane Department: Sales / Real Estate Reports To: Sales Manager / Director of Sales

We are seeking a dynamic Team Leader & Quality Analyst with strong linguistic experience Language : Tamil / Telagu/Malayalam/Kannnada Please contact : Dimple : 9462114400 Flora : 7219163767

Team Leader - Flipkart Process Inbound customer Service Experience Require 2 Team Leader with Gujrati Speaking Mandatory 2 Team Leader Marathi Speaking Mandatort Salary : Upto 6.5 LPA Location : Mohali (Teleperformance)

Outbound Sales Lead generation Experience Require 2 Years Minimum on Paper Experience Good Comms Skills Shrinkage and Attrition Experience Please connect HR Sam - 9021641531

We are looking for 20 MIS Executive Under Graduate is acceptable V-Lookup H-Lookup X-lookup Pivot Minimum 1 to 2 years of Experience Location : Thane Location Salary 23k Per Month

Hiring: Airline Process – Amadeus Criptic PRO Location: Chennai | Rotational Shift Notice– Do NOT apply, call Sam 9021641531 Must-Haves: Excellent English Min Year hands-on with Sabre/Amadeus in research / ticketing / fare auditing

Job Title: Team Leader – BPO (Banking Sales Process) Location: Thane Shift: Day Shift / Rotational (as applicable) Experience: 2–4 years in BPO Sales (Banking domain preferred) Qualification: Graduate in any discipline Call 9021641531

Customer Service Executive - Travel Experience in Amadeus Tool is Mandatory. Minimum 2 to 3 Years Salary Upto 7 LPA Relocation Bonus : 50K Please connect : 9820299802

Minimum 1 to 3 years of experience as a Team Leader in a BPO, preferably handling outbound personal loan or financial product sales . Strong leadership, communication, and interpersonal skills. Experience in managing performance metrics and reporting. Target-driven with a customer-centric approach. Proficiency in MS Excel, CRM tools, and call center software. Please Connect with Deepak : 9820299802 Shafiq : 90216 41531

You should possess a strong knowledge base acquired through extensive experience in Billing and Medical Office operations. Your background should include significant work experience in a physician/clinical setting utilizing EMR/PM systems. Effective communication skills, both written and verbal, are essential for interacting with end users, vendors, and regional personnel. Collaborating as a team player with individuals from diverse backgrounds and at all levels is crucial. Your ability to research, organize, analyze, and synthesize data will support decision-making processes. Proficiency in utilizing various computer software is necessary for efficient operations. Demonstrating initiative, sound judgment, and the capacity to make independent decisions within tight deadlines is key. As a continuous learner, you must invest time in enhancing your knowledge of healthcare business, clinical practices, regulations, and technology. Engaging in ongoing education related to system requirements and job responsibilities is expected. Adherence to organizational rules, policies, procedures, as well as laws and standards is mandatory. Your flexibility to work amidst interruptions, stress, and emergency situations is vital. Prioritization skills and the ability to support leaders and staff in problem-solving are essential. A minimum of 1 year of US Medical Billing experience is a prerequisite for this role. You should be capable of using necessary equipment and comfortable with prolonged periods of sitting or standing in an office environment. Manual dexterity is required for utilizing a calculator, computer keyboard, and mouse effectively. The typical work environment is an office setting with regular interaction with staff and patients. This role may involve handling challenging interactions with upset or irate individuals. Working hours are 8.5 hours per day from Monday to Friday, with alternate Saturdays scheduled during the month. Night shifts (US Shift) are from 6:30 pm to 3:30 am IST.,

The job involves utilizing data to generate and submit claims to insurance companies, ensuring proper authorization for scheduled procedures, and validating patients" insurance coverage. Timely submission of medical claims, diligent follow-up on unpaid claims, and review of patient bills for accuracy are essential responsibilities. Additionally, analyzing reports, maintaining daily status reports, and communicating with clients via phone and email are key components of this role. Training will be provided to equip you with the necessary skills. The ideal candidate should have at least an Undergraduate or Graduate degree, possess strong English communication skills, and be proficient in Microsoft Office and Excel. The shift timings for this position vary as follows: - Day Shift: 8:00 AM to 5:30 PM IST - Day-Noon Shift: 12:00 PM to 09:30 PM IST - Night Shift: 5:30 PM to 3:00 AM IST - Night Shift (During Daylight Savings): 6:30 PM to 4:00 AM IST If you meet the qualifications and are looking for a position that involves working with data, insurance claims, and client communication, this role might be a good fit for you.,