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Team Lead - Insurance operations Noida

Team Lead - Insurance operations Noida

2coms

1 - 6 years

4 - 8 Lacs

Noida

Posted:4 days ago| Platform:

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Skills Required

voice insurance project management analytical iso team management customer service cmmi business analysis insurance operations english language operations people management skills team leading metrics analysis scrum metrics agile sepg finance communication skills jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Team Lead Position in Insurance Operations Domain for Global IT MNC

Greetings from 2COMS Group!

Location: Delhi / Noida

Experience: 1+ years

Job Expectations:

Ability to effectively communicate in English as this role involves interaction with customers from North America, Canada, and the UK.
Analyze and process transactions accurately and within specified timelines.
Document all completed transactions on a daily basis.
Contribute significantly to collecting metrics on processes.
Maintain positive and cooperative working relationships with all team members.
Collaborate with the team to achieve common goals.
Swiftly resolve issues, questions, and concerns by communicating with internal and external customers.
Continuously upgrade skills as per the requirement and be ready to take on new or additional responsibilities.

Skills Required:

Minimum qualification - Graduate in any discipline.
8+ years of work experience in voice, preferably in finance.
Excellent communication skills and a strong command over the English language.
Outstanding customer service skills.
Willingness to work in a shift-based work schedule.
Excellent analytical ability and a logical approach to problem-solving.

Requirements

Requirements:

8+ years of work experience in voice, preferably in finance.

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