Refund Executive

TeamLease

1 - 3 years

3 - 4 Lacs

noida gurugram delhi / ncr

Posted:10 hours ago| Platform:

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Skills Required

refunds gds corporate travel management domestic ticketing pnr iata cancellation refund processing galileo amadeus international ticketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Process Refunds:
Handle various types of refunds (e.g., travel, product) according to established guidelines and timelines.
Customer Service:
Respond to customer inquiries via phone, email, and chat regarding refund status and policies.
Coordination:
Liaise with internal departments, suppliers, or partners (e.g., airlines, hotels) for refund approvals and processing.
Data Management:
Maintain accurate records of financial transactions, post adjustments, and balance accounts daily.
Financial Reconciliation:
Reconcile bank statements and ensure accuracy in financial data related to refunds.
Policy Adherence:
Ensure all refunds comply with company policies and regulatory requirements (like HIPAA for medical refunds).
System Usage:
Use Global Distribution Systems (GDS) like Amadeus or Sabre for travel refunds.

Preferred candidate profile

Any

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