5 Refund Processing Jobs

Job Position: Senior Analyst Shift : Rotational (Night Shift) Transport: Cab Facilities Available (Both Ways) Job Location: Noida Sec 126 -high level knowledge of entire OtC -Cash Application hands on knowledge -SAP hands on experience -Refund Processing experince -should know how invoicing works -customer Master data knowledge -Good Comm skills

Job Title: Assistant Manager Bank Guarantees, EMD & Refund Management Department: Finance Job Purpose: To manage the complete lifecycle of Bank Guarantees (BGs ABG/PBG), Earnest Money Deposits (EMDs), and related financial documentation. The role requires effective coordination with banks, customers, and internal stakeholders to ensure timely application, issuance, renewal, compliance, cancellation, refund processing, and submission of BG sanction documentation. Key Responsibilities: BG/EMD Application & Issuance: Receive daily BG (Advance, Performance, Financial) and EMD requests from internal teams. Prepare and submit BG/EMD applications to the bank with appropriate formats and supporting documents. Verify correctness of value, format, tenure, and terms before submission. Ensure BGs/EMDs are delivered to Sales/Project teams on time. Sanction Management & Bank Coordination: Prepare and submit applications for new BG limit sanctions or renewals with required financial and company documents. Maintain a tracker of BG sanctions (bank-wise), their utilization, and renewal timelines. Submit post-sanction documentation and ensure full compliance with bank conditions (e.g., board resolutions, charge filing, KYC, project details, utilization certificates). Coordinate with banks for clarifications and timely processing of sanctions/renewals. Liaison with Internal and External Stakeholders: Act as the key liaison between the bank and internal teams (Sales, Legal, Projects, Accounts). Track status of BG/EMD applications and follow up with banks for prompt issuance. Share BG copies or originals with concerned internal teams or customers as required. Monitoring & Renewal: Maintain a master register of all BGs (ABG/PBG/EMD) issued and active. Monitor expiry and initiate timely renewals based on contract/project needs. Follow up with internal teams to confirm the requirement for extension or closure. Reconciliation & Reporting: Reconcile monthly bank statements with internal BG/EMD records. Report any mismatches or unaccounted BGs/EMDs and take corrective action. Prepare MIS reports for senior management on BG utilization, expiries, refunds, and renewal status. Cancellation & Refund Follow-up: Track BGs and EMDs eligible for closure and initiate cancellation with banks/customers. Liaise with customers for original BG returns and obtain no-dues/closure confirmation. Submit refund requests and follow up with banks for release of margin money or refund of EMDs. Customer Payment Follow-up (Post Refund): Communicate with customers post-BG refund to recover any payments due. Coordinate with Accounts/Receivables team for adjustments or settlements as needed. KYC & Regulatory Compliance: Ensure timely and accurate submission of KYC and related compliance documents to banks. Maintain audit-ready records of all BG/EMD-related activities and bank interactions. Adhere to internal controls and corporate governance standards in all documentation. Key Skills & Competencies: In-depth knowledge of bank guarantees (ABG/PBG), EMDs, and related financial instruments. Strong documentation and compliance handling skills. Good understanding of BG sanction process and regulatory requirements. Proficiency in MS Excel, ERP systems, and document tracking tools. Clear communication, follow-up, and coordination abilities. Ability to handle multiple priorities and deadlines. Qualifications & Experience: Bachelor's degree in Commerce / Finance / Business Administration (MBA Finance preferred). 35 years of experience in managing BG/EMD processes, Prior experience with bank sanction documentation and financial compliance reporting is an advantage. Performance Indicators: Timeliness and accuracy in BG/EMD issuance. Zero-lapse in BG renewals or expiries. Sanction and renewal documentation compliance (100% submission rate). Timely and complete refunds for cancelled BGs/EMDs. Monthly reconciliation accuracy and timely reporting. Customer payment recovery post-BG refund.

Book domestic and international flight tickets Assist customers with fare queries travel itinerarie refund and date change Ensure all ticket bookings are accurate and comply with airline policie Handle cancellations re-booking and fare recalculation

Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline profile and Fare Audit profile. Location - Airoli (Navi Mumbai) Work Mode - Work from Office Designation - Sr. Associate / Lead Associate Minimum 4-5 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Please share your cv priyanka.kashyap@sutherlandglobal.com and you can also contact @8882553485.

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.