Refund Executive

Experience: 1 Years to 3Years

Shift: Rotational Shift

Week Off: Rotational

Key responsibilities:

• Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.
• Customer Interaction: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.
• Handling Frustrated Customers: Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.
• Retention Strategies: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.
• Customer Feedback Analysis: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes. Data Management: Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.
• Escalation Management: Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.

Required Skills:

• Excellent Communication Skills: Ability to clearly explain policies, address customer concerns, and build rapport with customers.
• Problem-Solving Skills: Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues.
• Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.
• Analytical Skills: Analyzing data to identify customer trends and patterns to inform retention strategies.
• CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions and manage data effectively.

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person