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Transportation Representative, ATS Relay Ops

Transportation Representative, ATS Relay Ops

Amazon

0 - 4 years

2 - 6 Lacs

warangal hyderabad nizamabad

Posted:8 hours ago| Platform:

Apply

Skills Required

time management process improvement representative customer experience research management troubleshooting business executive logistics recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

for L2 associates
Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partnersyou ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candi should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candi should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) Effectively manage sensitive cases by reporting up the escalation matrix for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

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Transportation Representative, ATS Relay Ops