Talent Acquistion Manager

Position Overview : Talent Acquisition Manager serves as the subject-matter expert in full-cycle talent acquisition for the non-corporate sites within the United States, which includes developing and executing talent acquisition plans/strategies, providing internal and external market intelligence, building and maintaining relationships with senior and executive level management. Participates and/or leads projects and initiatives to meet the recruitment goals within the organization. Builds and develops excellent working relationships with clients and key stakeholders to develop thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization, while handling full cycle recruiting for leadership roles. Primary Responsibilities: Ensure adherence to policies and procedures defined for TA department at DATAMARK, at Corporate and Site Level by collaborating with HR teams across the organization. Provide leadership and vision to DATAMARK project sites, by having a continuous improvement mindset, bringing new and effective techniques for candidates sourcing, screening, interviewing and hiring. Use data to analyze key metrics to understand and improve recruiting effectiveness. Responsible for the coordination of Talent Acquisition at multiple locations across the United States Partners with Operations to create a Talent Acquisition organization that supports the Company’s vision Manages all vendor relationships related to TA to include ATS, pre-employment verifications and assessments Identifies and implements tools on country-specific level that streamlines Talent Acquisition functions and provides excellent reporting for ease of operational management Updating, creating and implementation of appropriate TA policies, procedures and work instructions as needed. Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures Mentors and develops all TA personnel at site locations in the effort to continuously provide a learning environment which promotes excellence and growth Keeps informed about all TA-related legal and regulatory issues that are pertinent to the Company and implements changes as required Partner with Marketing to develop, enhance and execute branding initiatives including social media, careers site and company profile pages of major job boards. Minimum Qualifications: Education Experience: Bachelor’s degree in HR Management or Business Administration; Master’s degree preferred Field Experience: At least Fifteen (15) years of demonstrated progressive responsibility in Talent Acquisition Position Experience: At least 5 years of experience in a talent acquisition management position Other Qualifications: Demonstrated experience in designing, developing and implementing Talent Acquisition strategies to meet Company needs Previous recruitment experience in a BPO or Call Center environment, preferably both SHRM and/or HRCI certification preferred Ability to travel as required Bilingual in English and Spanish preferred Previous experience leading Talent Acquisition efforts at high-volume, multiple sites, as well as sites with diverse contact center functions Required Skills: Extensive working knowledge in structuring Talent Acquisition departments to maximize efficiency Ability to identify and implement the latest and most effective practices for the administration of a Global Talent Acquisition resource Well-versed in U.S. employment law to ensure compliance across multiple locations; Highly effective interpersonal skills Excellent written and oral communication skills Strong analytical and decision-making skills Solid business acumen Ability to build executive relationships Collaborative and team-focused Ability to remain flexible to an ever changing and growing organization Show more Show less