Systems and Process Manager

PRINCIPAL ACCOUNTABILITIES Improving Customer Sales satisfaction through implementation of Sales operation Standards Dealer Financial Health Management Improving Dealer business performance through Balanced Score Card. To improve quality of sales and dealer systems processes SKILLS AND KNOWLEDGE a) Qualifications MBA / BE. Preferably both b) Work Experience Field sales Or Dealer Sales Process Management 3-6 years of experience Worked in Zonal/Regional office managing Dealers/Sales Processes Preferably Automobile Understanding of Scorecard monitoring, excellence, customer experience, touchpoints, operational excellence, 360 dealer evaluation. Customer delight index, satisfaction index. BEHAVIORAL COMPETENCIES Innovative Creative bent of mind Customer Obsession : Keeping customer first in all aspects Analytical skills Communication skills TECHNICAL COMPETENCIES Exposure to new car sales process Financial Knowledge (PL) Exposure to Channel Management Understanding of Dealer sales Process MS Office - Excel Power point