Systems and Process Manager

3 - 6 years

3 - 6 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

PRINCIPAL ACCOUNTABILITIES

  • Improving Customer Sales satisfaction through implementation of Sales operation Standards
  • Dealer Financial Health Management
  • Improving Dealer business performance through Balanced Score Card.
  • To improve quality of sales and dealer systems processes

SKILLS AND KNOWLEDGE

a) Qualifications

MBA / BE. Preferably both

b) Work Experience

Field sales Or Dealer Sales Process Management

3-6 years of experience

Worked in Zonal/Regional office managing Dealers/Sales Processes

Preferably Automobile

Understanding of Scorecard monitoring, excellence, customer experience, touchpoints, operational excellence, 360 dealer evaluation. Customer delight index, satisfaction index.

BEHAVIORAL COMPETENCIES

  • Innovative Creative bent of mind
  • Customer Obsession : Keeping customer first in all aspects
  • Analytical skills
  • Communication skills

TECHNICAL COMPETENCIES

  • Exposure to new car sales process
  • Financial Knowledge (PL)
  • Exposure to Channel Management
  • Understanding of Dealer sales Process
  • MS Office - Excel Power point

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Maruti Suzuki logo
Maruti Suzuki

Automobile Manufacturing

New Delhi

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