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Paychex
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Supervisor, Global Services I - Payroll

Supervisor, Global Services I - Payroll

Paychex

3 - 7 years

0 Lacs

karnataka

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

bpo operations team handling customer service people management verbal communication analytical skills interpersonal skills information sharing leadership conflict resolution process improvement operational efficiency stakeholder management coaching mentoring effective communication integrity service excellence innovation accountability listening skills problem solving skills written communication skills collaboration skills team building skills delegation workforce management coordination team engagement performance metrics interpretation effective presentations partnership respect

Work Mode

On-site

Job Type

Full Time

Job Description

You should have more than 7 years of experience in BPO Operations Team handling, customer service, and people management. Along with that, you need more than 3 years of team handling experience. Strong verbal communication and listening skills are essential for this role, as well as demonstrating analytical and problem-solving skills. Effective interpersonal and written communication skills are also required. You should be able to promote information sharing, excel in collaboration and team building, and have the ability to lead and manage others. Being a graduate is a must for this position. In this role, Conflict Resolution is a key responsibility where you will be finding solutions to disputes and disagreements between individuals or groups through active listening, empathy, and effective communication. Delegation is another important aspect where you will assign tasks or responsibilities to others while maintaining overall accountability for the outcome. Process Improvement involves driving improvements through data insights, automation, and ensuring compliance with industry standards. Operational Efficiency is crucial for optimizing business processes and procedures to reduce costs, increase productivity, and enhance product or service quality. Stakeholder Management requires collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination involves coordinating with the WFM team on various aspects. Coaching and mentoring team members, organizing team engagement activities, problem-solving, and interpreting performance metrics are also part of the job responsibilities. You should be able to act with uncompromising integrity, provide outstanding service, drive innovation, work in partnership and support others, be personally accountable, deliver on commitments, and treat each other with respect and dignity. To sum up, this role requires a combination of strong leadership, communication, problem-solving, and team management skills to ensure operational excellence and team success.,

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Supervisor, Global Services I - Payroll