Operations Supervisor-Global services- Paychex Paychex

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an experienced professional in BPO Operations, you should possess more than 7 years of experience in team handling, customer service, and people management. Your role will require strong people management skills, with a focus on team handling, along with more than 3 years of experience in this area. Effective verbal communication and listening skills are essential for this position, as well as the ability to demonstrate analytical and problem-solving skills. Your interpersonal and written communication skills should be top-notch, promoting information sharing and collaboration within the team. Conflict Resolution is a key aspect of this role, involving finding solutions to disputes and disagreements through active listening, empathy, and effective communication. Delegation skills are vital, as you will need to assign tasks to others while maintaining accountability for the overall outcome. Process Improvement is another critical responsibility, requiring you to drive improvements through data insights, automation, and compliance with industry standards. Operational Efficiency is crucial for optimizing business processes and procedures, reducing costs, increasing productivity, and enhancing product or service quality. Stakeholder Management will involve collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination will require you to work closely with the WFM team on various aspects such as attendance, leave, forecasting, and staffing requirements. Coaching and Mentoring skills are essential for guiding, supporting, and motivating individuals or teams to achieve their goals. Team Engagement activities will be part of your responsibilities to promote a positive work environment. Problem-Solving skills are necessary for breaking down complex issues, identifying solutions, and taking action under pressure. You should also be proficient in interpreting performance metrics and communicating findings effectively to stakeholders. Your role will involve developing and delivering effective communications tailored to different audiences, as well as creating and delivering compelling presentations. Overall, your ability to lead, manage, and collaborate with others will be crucial for success in this role.,

Posted 1 week ago

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Supervisor, Global Services I - Payroll Paychex

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You should have more than 7 years of experience in BPO Operations Team handling, customer service, and people management. Along with that, you need more than 3 years of team handling experience. Strong verbal communication and listening skills are essential for this role, as well as demonstrating analytical and problem-solving skills. Effective interpersonal and written communication skills are also required. You should be able to promote information sharing, excel in collaboration and team building, and have the ability to lead and manage others. Being a graduate is a must for this position. In this role, Conflict Resolution is a key responsibility where you will be finding solutions to disputes and disagreements between individuals or groups through active listening, empathy, and effective communication. Delegation is another important aspect where you will assign tasks or responsibilities to others while maintaining overall accountability for the outcome. Process Improvement involves driving improvements through data insights, automation, and ensuring compliance with industry standards. Operational Efficiency is crucial for optimizing business processes and procedures to reduce costs, increase productivity, and enhance product or service quality. Stakeholder Management requires collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination involves coordinating with the WFM team on various aspects. Coaching and mentoring team members, organizing team engagement activities, problem-solving, and interpreting performance metrics are also part of the job responsibilities. You should be able to act with uncompromising integrity, provide outstanding service, drive innovation, work in partnership and support others, be personally accountable, deliver on commitments, and treat each other with respect and dignity. To sum up, this role requires a combination of strong leadership, communication, problem-solving, and team management skills to ensure operational excellence and team success.,

Posted 2 weeks ago

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