Paychex

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities: Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs. Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service. Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications: H.S. Diploma - Required 2 years of experience in Office setting with increasing responsiblity. 2 years of experience in Customer Service. 2 years of experience in Prior leadership experience. 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Equal Opportunity Employer: Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

We are seeking a detail-oriented Project Manager II to join our team. The ideal candidate will work on projects of limited scope, utilizing pre-analyzed data and exercising judgment within established procedures. Responsibilities include managing projects using standardized project management concepts, maintaining project documentation, gathering and presenting data to decision-makers, and tracking and reporting key metrics to stakeholders and leadership. The Project Manager will also build productive relationships, identify and address risks or obstacles, and lead foundational project types with minimal cross-functional dependency. If you possess a strong background in project management, we encourage you to apply. Works on projects of limited scope where analysis of situations or data has been completed in advance of assignment. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive inter/external working relationships. Manages projects through the application of standardized/foundational project management concepts that include leading and coordinating groups/resources, organizing and tracking tasks, identifying & reporting on risks or obstacles, engaging stakeholders, creating and monitoring deliverables. Maintains project documentation, including charter, plan, scope statement, communication plan and deployment timeline. Gathers data and organizes for presentation/communication to decision-makers. Maintain awareness of potential/known risks or obstacles and reporting for collaboration to assure response or contingency planning put in place. Responsible for tracking and reporting on key metrics (i.e. deliverables, financials, duration, benefits) and communicating findings to stakeholders and leadership. Project team management. Leads foundational project types with a minimal cross-functional dependency. Bachelor's Degree - Preferred 2 years of experience in Project Management. Or PMP Certified. PMP - Preferred

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required. Responsibilities: Responsible for effectively developing and facilitating learning & development programs that drive new hire retention and employee productivity to meet business unit metrics. Increase the knowledge of new hire participants, inspect & validate the proficiency and execution of key processes, skills and tools required to execute at or above new hire key performance metrics. Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, performance against KPIs, and skills proficiency to leadership. Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks all other program materials required to execute an effective learning program. Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met. Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation. Maintain a consistent presence via in-person and virtual observations to review employee performance and provide timely leadership feedback process execution and development opportunities, as well as coaching recommendations. Participate in leadership meetings and applicable training programs and events to provide insights on learning opportunities, make effective recommendations for employee proficiency improvements, and maintain relevancy to industry trigger events and competitive positioning. Other duties as assigned. Qualifications: Bachelor's Degree in in related field - Preferred 2 years of experience in relevant and proven sales, service or training experience. 2 years of experience in B2B sales / service environment. 2 years of experience in consultative or relationship management. 2 years of experience in specific industry sales / service environment. 2 years of experience in prospecting, pipeline management, and networking. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment. Responsibilities: Provides quality technical phone, desk-side/onsite or centralized repair center (Depot) support to Paychex internal field or corporate staff with regard to computer system hardware or software issues. Enters and maintains complete and accurate details regarding service requests in the online system of record in order to trend on specific issues, provide end-user status or measure attainment of service levels. Processes service request for new or repurposed hardware, software or peripherals by accepting online work tasks and following documented process for delivering the appropriate service. As needed, reviews, cleans and/or repairs returned equipment and certifies it for reuse to be returned to inventory for fulfilling future equipment orders or replacement devices for broken equipment. Coordinates vendor hardware and software service when necessary. As an authorize self-maintainer, it may be necessary to work with a vendor to have equipment diagnosed, replaced or researched as needed. Understands and complies with the various priorities, such as service level agreements, business unit priorities and Operating Level Agreements related to the assigned service requests in the area of responsibility. Contributes to the online knowledge database, both with authoring of new articles, but also identification of modifications or retirement of incorrect out outdated entries in order to provide accurate instructions for consistent problem resolution and/or trending for purposes of issue elimination. Develops proficiency with the various applications and utilities used in the fulfillment of service requests so that work can be appropriately prioritized, managed and service levels achieved by delivering timely service as dictated by priority. Generates ADHOC reports, views or dashboards for themselves or for team use in order to manage their workload and time relative to the group and outstanding service requests. Ensures adherence to Paychex policies and standards to ensure audit compliance. Qualifications: Bachelor's - Required 2+ years of experience in Experience with windows based operating systems, hardware repair, imaging, and backup-restore. Experience on a help desk is a plus. Experience with non-windows based OS is a plus. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities: Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs. Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service. Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications: H.S. Diploma - Required 2 years of experience in Office setting with increasing responsiblity. 2 years of experience in Customer Service. 2 years of experience in Prior leadership experience. 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Qualifications: Required Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

As the Global Talent Development Manager, you will be responsible for leading the design, delivery, and continuous improvement of training programs aimed at enhancing workforce capabilities across various regions. Your focus will be on ensuring that training initiatives, including onboarding, upskilling, leadership development, product enablement, and employee development, are in alignment with organizational priorities and contribute measurably to performance improvement. You will collaborate closely with regional leaders to identify training needs, implement scalable learning solutions, and promote a culture of continuous learning and operational excellence. Your key responsibilities will include developing and executing a global training strategy that supports business priorities, overseeing the delivery of training programs through a team of trainers and facilitators in various formats, measuring and optimizing the impact of training through KPIs and learner feedback, partnering across regions and functions to address skill gaps and align training with organizational goals, evaluating and integrating modern learning technologies to enhance learning innovation, contributing to talent development and process improvement initiatives, and managing training budgets and resources effectively. To be successful in this role, you should hold a Bachelor's Degree in Human Resources, Business, Education, or a related discipline, along with at least 5 years of managerial experience and 7 years of experience in training or organizational development. Your ability to collaborate effectively with stakeholders, drive continuous improvement in training programs, and strategically align learning initiatives with business objectives will be critical to your success as the Global Talent Development Manager.,

Responsible for developing data integration processes to support Paychex data initiatives aimed at assuring accuracy and consistency of critical business data across Paychex systems such as Salesforce, Snowflake, and SQL databases. Requires depth and breadth of experience in data and database technologies including proficient SQL and software development. Develops an understanding of the assigned data environment through data profiling and analysis using enterprise data tools to assess quality and cleanliness of data. Identify opportunities to improve data quality. Using enterprise data platform and tools, develops batch and streaming integration jobs. Learns the source & destination platforms, and develops innovative ways to assure data quality is maintained & failures are monitored. Documents data integration and data quality results and requirements, proposed solutions, and code to provide traceability from requirements through code implementation. Develop data monitoring solutions based on defined data quality business rules. Consults with infrastructure and application architects to integrate solutions into the Paychex environment to ensure consistency with Paychex architecture and standards, along with Integration Best Practices. Works with capacity planning and performance testing groups to ensure that solutions perform to Service Level Agreements. Requirement: Bachelor&aposs Degree in Computer related discipline or equivalent work experience 3 years of experience in Software engineering with a focus on data integration and data processing 3 years of experience in SQL development. 3 years of experience in SQL Server and Snowflake databases. 3 years of experience in cloud data integration tools.(Informatica Intelligent Cloud services experience preferred) 2 years of experience in cloud technologies. Experience with Salesforce preferred Experience with Scribe ETL tool, Zuora cloud billing platform, and C# development nice-to-have Strong verbal communication and listening skills. Demonstrates problem solving skills. Possesses flexibility to work in a fast paced, dynamic environment. Show more Show less

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: We are seeking for an experience Legal compliance Manager having strong expertise in risk management, regulatory compliance, knowledge of GCC specific legal frameworks. Responsibilities: Ensure companywide compliance with applicable Indian and international laws, (Companies Act, IT Act, Labour laws) and compliance frameworks ensuring alignment with global data protection laws, cross border employment practices and IP rights. Draft, review and negotiate commercial agreements including vendor, IP, Saas and commercial agreements. Manage all company secretarial duties, board meetings, statutory filings, minutes, ROC compliance in collaboration with external CS advisors Maintain a structures legal risk framework including legal repository, regulatory trackers and audit preparedness Laise with external counsel, auditors, company secretaries and regulatory bodies as needed, track and ensure timely deliverables. Evaluate the adequacy of internal controls and recommend improvements. Identify potential legal and regulatory risks, develop and implement mitigation strategies to protect business interest Qualifications: Bachelor's Degree - Required 10+ years of experience in . Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Providing guidance and support to the team regarding HR Ops process. Responsibilities: Process Management - Overseeing and optimizing key HR processes such as onboarding, offboarding, performance management, payroll, and benefits administration Data Management & HRIS - Ensuring the accuracy and integrity of employee data within the HR information system (HRIS) Compliance - Maintaining compliance with relevant employment laws and regulations, and ensuring adherence to company policies Policy Development & Implementation - Developing, implementing, and communicating HR policies and procedures, ensuring they align with organizational goals Reporting & Analysis - Generating HR reports, analyzing key metrics, and providing insights to support decision-making Expert on Advance Excel and Presentation skills Qualifications: Bachelor's Degree - Required 7 years of experience in Min 7 years – Max 15 years. NA Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required. Responsibilities: Responsible for effectively developing and facilitating learning & development programs that drive new hire retention and employee productivity to meet business unit metrics. Increase the knowledge of new hire participants, inspect & validate the proficiency and execution of key processes, skills and tools required to execute at or above new hire key performance metrics. Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, performance against KPIs, and skills proficiency to leadership. Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks all other program materials required to execute an effective learning program. Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met. Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation. Maintain a consistent presence via in-person and virtual observations to review employee performance and provide timely leadership feedback process execution and development opportunities, as well as coaching recommendations. Participate in leadership meetings and applicable training programs and events to provide insights on learning opportunities, make effective recommendations for employee proficiency improvements, and maintain relevancy to industry trigger events and competitive positioning. Other duties as assigned. Qualifications: Bachelor's Degree in in related field - Preferred 2 years of experience in relevant and proven sales, service or training experience. 2 years of experience in B2B sales / service environment. 2 years of experience in consultative or relationship management. 2 years of experience in specific industry sales / service environment. 2 years of experience in prospecting, pipeline management, and networking. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

Responsible for developing, administering & facilitating strategic service learning & development programs that drive new hire retention and productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit to identify, develop and implement strategies, learning programs and technologies to prepare service employees to meet business unit metrics and growth strategies. Collaborates directly with service leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required. Responsible for effectively developing and facilitating service learning & development programs that drive new hire retention and service employee productivity to meet business unit metrics. Increase the knowledge of service new hire participants, inspect & validate the proficiency and execution of key service skills and processes required to execute at or above service key performance metrics. Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, service performance, and skills proficiency to service leadership. Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks all other program materials required to execute an effective learning program. Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with sales leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met. Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation. Maintain a consistent field presence via in-person or virtual field rides, observe service employee performance and provide timely feedback to service leadership on service process execution and development opportunities, as well as coaching recommendations. Participate in leadership meetings and applicable service training programs and events to provide insights on learning opportunities, make effective recommendations for service proficiency improvements, and maintain relevancy to industry trigger events. Other duties as assigned. Bachelor's Degree in in related field - Preferred 2 years of experience in relevant and proven service or service training experience, Paychex service experience preferred. 2 years of experience in specific industry service experience. 2 years of experience in consultative or relationship management experience.

You will be participating in an Agile team to deliver top-notch technical testing solutions. Your responsibilities will include independently designing, creating, optimizing, and refactoring automated test scripts for client-server and web applications. You should have the ability to write and execute complex automated test suites covering various types of testing such as Web, API, UI, database, functional, Regression, smoke, black box, performance/load, and end-to-end testing. As part of your role, you will need to consult and collaborate with Test Automation Subject Matter Experts to overcome technical challenges and ensure seamless integration of automated tests. Additionally, you will be expected to mentor, influence, and communicate effectively with your team members in the areas of Test Automation, test case creation, and coverage. You will work closely with the Application Test Leader and other agile team members to guarantee proper test case coverage in all automated scenarios. Your duties will also involve reviewing and providing input on new business requirements, specifications, and design documents to understand the application and/or infrastructure changes that need System and Regression testing. Furthermore, you will review user documentation and training materials related to application changes and/or infrastructure changes to ensure accuracy and completeness. Providing testing estimates for user stories based on business requirements, specifications, and designs will be part of your responsibilities. To excel in this role, you should possess a Bachelor's Degree in Business, Computer Science, Engineering, or equivalent work experience. It is essential to act with uncompromising integrity, provide outstanding service, drive innovation, work in partnership, be accountable, and treat others with respect and dignity. In conclusion, you will leverage your in-depth business, software application, and technical knowledge to ensure the effectiveness and quality of testing tasks. Your ability to research and resolve issues related to testing tasks promptly is crucial to meeting test planning schedules.,

You should have more than 7 years of experience in BPO Operations Team handling, customer service, and people management. Along with that, you need more than 3 years of team handling experience. Strong verbal communication and listening skills are essential for this role, as well as demonstrating analytical and problem-solving skills. Effective interpersonal and written communication skills are also required. You should be able to promote information sharing, excel in collaboration and team building, and have the ability to lead and manage others. Being a graduate is a must for this position. In this role, Conflict Resolution is a key responsibility where you will be finding solutions to disputes and disagreements between individuals or groups through active listening, empathy, and effective communication. Delegation is another important aspect where you will assign tasks or responsibilities to others while maintaining overall accountability for the outcome. Process Improvement involves driving improvements through data insights, automation, and ensuring compliance with industry standards. Operational Efficiency is crucial for optimizing business processes and procedures to reduce costs, increase productivity, and enhance product or service quality. Stakeholder Management requires collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination involves coordinating with the WFM team on various aspects. Coaching and mentoring team members, organizing team engagement activities, problem-solving, and interpreting performance metrics are also part of the job responsibilities. You should be able to act with uncompromising integrity, provide outstanding service, drive innovation, work in partnership and support others, be personally accountable, deliver on commitments, and treat each other with respect and dignity. To sum up, this role requires a combination of strong leadership, communication, problem-solving, and team management skills to ensure operational excellence and team success.,

As an experienced professional in BPO Operations, you should possess more than 7 years of experience in team handling, customer service, and people management. Your role will require strong people management skills, with a focus on team handling, along with more than 3 years of experience in this area. Effective verbal communication and listening skills are essential for this position, as well as the ability to demonstrate analytical and problem-solving skills. Your interpersonal and written communication skills should be top-notch, promoting information sharing and collaboration within the team. Conflict Resolution is a key aspect of this role, involving finding solutions to disputes and disagreements through active listening, empathy, and effective communication. Delegation skills are vital, as you will need to assign tasks to others while maintaining accountability for the overall outcome. Process Improvement is another critical responsibility, requiring you to drive improvements through data insights, automation, and compliance with industry standards. Operational Efficiency is crucial for optimizing business processes and procedures, reducing costs, increasing productivity, and enhancing product or service quality. Stakeholder Management will involve collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination will require you to work closely with the WFM team on various aspects such as attendance, leave, forecasting, and staffing requirements. Coaching and Mentoring skills are essential for guiding, supporting, and motivating individuals or teams to achieve their goals. Team Engagement activities will be part of your responsibilities to promote a positive work environment. Problem-Solving skills are necessary for breaking down complex issues, identifying solutions, and taking action under pressure. You should also be proficient in interpreting performance metrics and communicating findings effectively to stakeholders. Your role will involve developing and delivering effective communications tailored to different audiences, as well as creating and delivering compelling presentations. Overall, your ability to lead, manage, and collaborate with others will be crucial for success in this role.,

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence. Qualifications: Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities: Responsibilities: Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, compliance standards, and client-specific requirements. Consistently maintain high levels of accuracy and efficiency across all assigned tasks. Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals. Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance. Thrive in a fast-paced, high-volume environment with precision and accuracy. Perform other duties as assigned, aligned with the overall purpose of the role. Qualifications: Education & Experience: Education: Bachelor’s degree or Post Graduate Diploma Experience: 0 – 1 years in a client service or customer-facing role preferred Technical Skills: Proficiency in Microsoft Word and Excel Ability to navigate internal systems and tools Solid understanding of job-specific processes Soft Skills: Strong attention to detail and accuracy Receptive to feedback and continuous improvement Awareness of compliance and regulatory standards Effective team collaboration Familiarity with SOPs and internal procedures Time management and prioritization skills Self-motivated and eager to learn Adaptable to change and shifting priorities Clear and professional communication (written and verbal) Ability to identify and resolve issues effectively Fair understanding of corporate policies, professionalism, and ethical standards. Analytical Skills: Critical thinking and logical evaluation Practical problem-solving abilities Quality control and output monitoring Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Founded in 1971 and has over 50 years of Industry expertise. Product-based company specializes in human capital management solutions for HR, payroll, retirement plans, employee benefits, business insurance. Largest HR company for small to medium-sized businesses and a market Leader in U.S. It is a publicly traded company with $4.1 billion in revenue. Serves 710,000+ clients with more than 100 locations in U.S. and Europe. Pays 12 million workers - one out of every 12 American private sector employees. What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.