About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities: Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs. Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service. Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications: H.S. Diploma - Required 2 years of experience in Office setting with increasing responsiblity. 2 years of experience in Customer Service. 2 years of experience in Prior leadership experience. 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Equal Opportunity Employer: Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

We are seeking a detail-oriented Project Manager II to join our team. The ideal candidate will work on projects of limited scope, utilizing pre-analyzed data and exercising judgment within established procedures. Responsibilities include managing projects using standardized project management concepts, maintaining project documentation, gathering and presenting data to decision-makers, and tracking and reporting key metrics to stakeholders and leadership. The Project Manager will also build productive relationships, identify and address risks or obstacles, and lead foundational project types with minimal cross-functional dependency. If you possess a strong background in project management, we encourage you to apply. Works on projects of limited scope where analysis of situations or data has been completed in advance of assignment. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive inter/external working relationships. Manages projects through the application of standardized/foundational project management concepts that include leading and coordinating groups/resources, organizing and tracking tasks, identifying & reporting on risks or obstacles, engaging stakeholders, creating and monitoring deliverables. Maintains project documentation, including charter, plan, scope statement, communication plan and deployment timeline. Gathers data and organizes for presentation/communication to decision-makers. Maintain awareness of potential/known risks or obstacles and reporting for collaboration to assure response or contingency planning put in place. Responsible for tracking and reporting on key metrics (i.e. deliverables, financials, duration, benefits) and communicating findings to stakeholders and leadership. Project team management. Leads foundational project types with a minimal cross-functional dependency. Bachelor's Degree - Preferred 2 years of experience in Project Management. Or PMP Certified. PMP - Preferred

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required. Responsibilities: Responsible for effectively developing and facilitating learning & development programs that drive new hire retention and employee productivity to meet business unit metrics. Increase the knowledge of new hire participants, inspect & validate the proficiency and execution of key processes, skills and tools required to execute at or above new hire key performance metrics. Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, performance against KPIs, and skills proficiency to leadership. Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks all other program materials required to execute an effective learning program. Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met. Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation. Maintain a consistent presence via in-person and virtual observations to review employee performance and provide timely leadership feedback process execution and development opportunities, as well as coaching recommendations. Participate in leadership meetings and applicable training programs and events to provide insights on learning opportunities, make effective recommendations for employee proficiency improvements, and maintain relevancy to industry trigger events and competitive positioning. Other duties as assigned. Qualifications: Bachelor's Degree in in related field - Preferred 2 years of experience in relevant and proven sales, service or training experience. 2 years of experience in B2B sales / service environment. 2 years of experience in consultative or relationship management. 2 years of experience in specific industry sales / service environment. 2 years of experience in prospecting, pipeline management, and networking. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview: Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment. Responsibilities: Provides quality technical phone, desk-side/onsite or centralized repair center (Depot) support to Paychex internal field or corporate staff with regard to computer system hardware or software issues. Enters and maintains complete and accurate details regarding service requests in the online system of record in order to trend on specific issues, provide end-user status or measure attainment of service levels. Processes service request for new or repurposed hardware, software or peripherals by accepting online work tasks and following documented process for delivering the appropriate service. As needed, reviews, cleans and/or repairs returned equipment and certifies it for reuse to be returned to inventory for fulfilling future equipment orders or replacement devices for broken equipment. Coordinates vendor hardware and software service when necessary. As an authorize self-maintainer, it may be necessary to work with a vendor to have equipment diagnosed, replaced or researched as needed. Understands and complies with the various priorities, such as service level agreements, business unit priorities and Operating Level Agreements related to the assigned service requests in the area of responsibility. Contributes to the online knowledge database, both with authoring of new articles, but also identification of modifications or retirement of incorrect out outdated entries in order to provide accurate instructions for consistent problem resolution and/or trending for purposes of issue elimination. Develops proficiency with the various applications and utilities used in the fulfillment of service requests so that work can be appropriately prioritized, managed and service levels achieved by delivering timely service as dictated by priority. Generates ADHOC reports, views or dashboards for themselves or for team use in order to manage their workload and time relative to the group and outstanding service requests. Ensures adherence to Paychex policies and standards to ensure audit compliance. Qualifications: Bachelor's - Required 2+ years of experience in Experience with windows based operating systems, hardware repair, imaging, and backup-restore. Experience on a help desk is a plus. Experience with non-windows based OS is a plus. Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.