Strategic account management Head

About Social Beat

Social Beat is a leading digital marketing agency that partners with brands to unlock growth through data-driven strategies, creative storytelling, and innovative media solutions. We are committed to delivering measurable outcomes and transforming how businesses engage with their audiences.

Role Overview

AVP – Strategic Account Management

Key Responsibilities

Revenue & Margin Ownership

• Own city-level revenue and gross margin targets for existing clients, ensuring YoY growth through disciplined forecasting, pipeline reviews, and structured expansion plans.
• Drive quarterly and monthly business reviews (QBRs/MBRs), aligning teams and clients on performance and next steps.

Client Partnership & Advisory

• Act as a C-suite advisor to CMOs, VPs, and marketing heads on media mix, creative platforms, growth strategy, martech, and data-driven decision-making.
• Translate client objectives into actionable, measurable plans tied to business outcomes.

Strategic Planning

• Develop 12-month account plans, including vision, roadmap, testing agenda, and budget scenarios.
• Align and coordinate cross-functional squads—media, creative, CX/CRM, analytics, and technology—to ensure seamless execution.

Commercial Negotiation & Governance

• Lead negotiations and governance of contracts including MSAs, SOWs, renewals, and change orders while protecting scope, utilization, and margin.
• Identify and mitigate delivery risks early to ensure on-time and high-quality service.

Performance Measurement

• Define and implement measurement frameworks, including north-star KPIs, leading indicators, and benchmarks.
• Convert performance data into board-ready narratives and actionable insights for clients.

Business Expansion

• Drive growth through stakeholder mapping, whitespace assessment, cross-sell/upsell motions, and executive sponsorship programs.

Team Leadership

• Build, coach, and mentor a high-performing team of Account Managers (~5–7 members).
• Set clear OKRs, establish coaching rhythms, lead hiring efforts, and cultivate a client-first, high-bar culture.

Operational Excellence

• Oversee capacity planning, SLA governance, delivery timelines, and quality benchmarks.
• Lead blameless post-mortems and continuous-improvement initiatives.

Thought Leadership

• Publish point-of-view content, industry insights, and market commentary.
• Represent the agency at forums and client events to build credibility and expand relationships.

Qualifications

• 10–14 years of experience in digital marketing or account leadership within an agency or consulting environment.
• Last 5–6 years of experience owning revenue and margin for strategic accounts.
• Strong forecasting discipline with robust pipeline management and QBR/MBR leadership involving C-suite stakeholders.
• Commercial acumen with hands-on experience negotiating MSAs, SOWs, pricing, renewals, and change orders.
• Proven experience in team leadership—coaching, hiring, succession planning, and performance management.
• Expertise across paid media channels, programmatic, content marketing, and creative solutions.
• Analytical mindset with the ability to define north-star KPIs and dashboards, and convert data into business decisions (experience with GA4, Looker, Tableau is a plus).
• Excellent executive communication—clear writing, persuasive presentations, and workshop facilitation.
• A proactive mindset, structured planning ability, and a passion for helping clients grow.

Why Join Us?

• Work with some of the most dynamic brands and marketers in India.
• Lead transformational growth at both client and organizational levels.
• Collaborate with best-in-class teams in a fast-paced, innovative environment.
• Opportunity to shape industry conversations and build a lasting career in strategic account management.