Store Manager

Company Name: Shagun Creation Address: 3/2491, Salabatpura Main Road, Surat Office

Timing: 10:30 AM to 9:30 PM

About Us: Shagun Creation is one of Surat’s premium ethnic wear and bridalwear destinations, specializing in traditional, festive, and bridal collections. With a mission to deliver elegant designs and a delightful shopping experience, Shagun Creation is expanding its offline and online presence rapidly and building a strong, professional team to drive its vision forward.

Position Summary

Key Responsibilities

• Monitor daily sales performance and suggest immediate corrective actions if needed.

• Train staff on cross-selling, upselling, and delivering premium customer experiences. Customer Experience

• Implement greeting SOPs and ensure every customer feels welcomed and guided properly.

• Handle customer complaints, billing escalations, or refund queries professionally.

• Monitor WhatsApp/Instagram leads if applicable and convert inquiries into store visits. Team Management

• Daily staff briefing before store opening (targets, focus points).

• Roster planning (shift timings, weekly offs, leaves).

• Conduct weekly performance reviews and monthly feedback meetings.

• Train new joiners on store SOPs, soft skills, grooming, and sales scripts. Store Operations

• Ensure store ambiance is clean, organized, and visually appealing.

• Oversee trial room operations and maintenance.

• Monitor POS system usage, daily closing of sales reports, and cash/card reconciliations.

• Maintain daily footfall and billing data reporting to management. Inventory Management

• Check daily stock inward and outward entries.

• Manage stock replenishment of fast-moving items.

• Coordinate monthly physical stock audits.

• Raise alerts for dead stock or fast-selling item shortages. Marketing Support

• Coordinate in-store festive promotions, influencer visits, and loyalty programs.

• Implement visual merchandising guidelines and monthly display themes. Required Skills and Qualities:

• Strong leadership and people management skills.

• Customer-centric attitude with a problem-solving approach.

• High level of energy, motivation, and ownership.

• Excellent communication skills (Hindi, Gujarati, Basic English).

• Good understanding of sales metrics (conversion rate, average bill value).

• Familiarity with POS systems and basic Excel reporting.

• Experience in a bridal wear store is essential for this position.

Qualifications & Experience:

Location :- Surat

Salary Range: ₹30,000 to ₹40,000 per month (fixed) + Sales Incentives (based on performance)

Contact:- 832 067 0107

Email:- hrshaguncreation@gmail.com