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Louis Vuitton
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Store Manager

Store Manager

Louis Vuitton

12 years

4 Lacs

bengaluru

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

management inventory service leadership strategy support development training scheduling pricing marketing payroll billing reconciliation reports security logistics staffing visual presentation installation planning vision manufacturing

Work Mode

On-site

Job Type

Part Time

Job Description

Position

The main missions include:
- Staff Management
- Inventory Management
- Sales Management
Operate the store through superior customer service, sales management, professional selling and effective staff management.
Manage the Louis Vuitton business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

Job responsibilities

1. Staff Management
. Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.

Motivate staff to achieve sales goals.
Encourage and support the individual development of staff
Promote and maintain harmonious staff relations.
Develop a standard training programme for all new employees and implement a yearly training programmme for all existing employees.
Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans.
Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.

2. Inventory Management
• Meet inventory accuracy and shrink requirements

Ensure proper inventory mix matching to market needs.
Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales.

3. Sales Management
. Demonstrate sales leadership for staff by playing an active role on the selling floor

Continuously motivate sales staff to meet assigned sales and productivity goals.
Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
Provide “best estimates” for forecasts of Monthly Sales targets.
Develop and motivate staff through goal setting and regular individual and storewide meetings.
Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist).
Act as brand ambassador to strengthen relationship with the VIP clientele.
Formulate and implement in-store marketing and promotional activities.

4.Customer Service
. Maintain the highest degree of customer service every day.

Ensure that sales associates have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs.
Empower associates to make decisions to provide the best customer service.

5. Administrative Management .Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.

Take necessary actions to effectively control costs and ensure efficient operation in store.
Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
Implement and support all security measures.
Partner with logistics and product teams to insure appropriate assortment for the store.
Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP.
Ensure the proper use of the staffing plan to provide appropriate store coverage.
Maintain the highest standard of housekeeping both on and off the sales floor at all times.

6. Store Visuals

Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation.
Work with local VM service provider to achieve goals of proper window installation and display.

Profile

Minimum of 12 years experience with at least 5 years of management experience
Strong knowledge in fashion and luxury retail industry
Excellent presentation skills
Capable of analyzing, organizing and planning
Entrepreneurial spirit
Presentable, creative, diplomatic and detail oriented
Proficiency in English and one other Asian language
Strong computer literacy

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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Store Manager